This information helps you decide if a specific location needs more or less on-premises clusters. If this number is high, you can determine if there was a problem with any clusters during that date range, or if your organization needs more on-premises clusters to handle hosting more call legs. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products and provide the glue to enable our service. Only the maximum value of jitter is recorded. Utilization rate is calculated as: The number of workspaces that were booked and partially occupied + the number of workspaces that werent booked but occupied / the total number of workspaces. Cisco Webex Calling is the cloud PBX alternative to an on-premises PBX, from the market leader, Cisco. Exception reporting and alarm conditions are designed to identify undesirable call events or trends indicative of potential abuse, misuse, or fraud. In-call usage refers to calls and meetings joined in the Webex app. You can use these KPIs as measurable data to see if devices are having audio or video quality issues during meetings in your organization. This chart shows the daily average headset use over the selected date range by country. The 'templateId' parameter is a number. Lets discuss what can be achieved for your organisation today. Calling NumberFor incoming calls, it is the telephone number of the calling party. When carrier choices are being made, the ability to evaluate trunk utilization by carrier/route, right-size trunks, and evaluate least cost routing can potentially provide significant cost savings. This chart shows the top 20 Webex devices that had the most poor quality video and audio minutes during calls and meetings using Webex over the selected date range. Dubber Go will provide all Webex Calling users with unlimited call recording available for download and replay for 30 days from the Dubber cloud. You can use these charts to determine if a specific codec is affecting the media quality of call legs. Delivering consistent call quality across your organization requires a holistic approach that spans the collaboration ecosystem - including apps, devices, the network, cloud, and PSTN - to ensure that users can communicate clearly anywhere, on any device. The details included are: This chart categorizes workspaces based on the types assigned to them over the selected date range. Dubber Unified Conversational Recording and Voice Intelligence. Total MeetingsUse this KPI to see if users are reguarly hosting Webex meetings in your organization. If adoption of one of these platforms isnt what you expected, then consider providing more training so users know the benefits of using desktop or mobile. Devices may be associated with workspaces. Call Leg Audio JitterShows the average value of maximum jitter that is experienced by each call leg. Were here to help. If you want to see data for call queues and call queue agents in a CSV file format, you can download the Call Queue Stats and Call Queue Agent Stats reports in the Reports section. NEW Quick Take: Cisco Webex Calling - New Phone Activation in 10 Minutes! This information helps you pinpoint potential reasons for when call legs overflow to a cloud cluster. For example, an internal call between two users will have two call legs, but be counted as a single call for the purposes of this dashboard. Try all of Variphy's features today! For more information on how to interact with the data, see the Deployment Guide for Cisco Webex Video Mesh. Simply register, connect to Webex Calling and invite your teams. Our new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling and Call on Webex call quality across your organization. Make calls for business on your phone or desktop. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved. Devices must be on version CE 9.15.9.3 and RoomOS 10.9.0.29 or higher for data to show. Create a Report. Webex Calling is a complete enterprise-grade cloud calling and team collaboration solution offered through a flexible subscription model. The Chats report shows the ratio of different chat methods used. Up and running in 15 minutes, with data stored in your local region. You can use this report to see a trend of how many audio and video minutes were used for calls. This chart shows a breakdown of workspace types by how often they're occupied. Click on the Filters bar to select which data you want to see. You can use this chart to compare which users have shared the most files in your organization. Export Data or Charts: You can export any graph to save a snapshot of the view. Quality data is only available for Webex devices when used during Webex activities. Cisco Webex Calling is a cloud-based communications technological solution, which serves to upgrade a business's existing Private . Be part of ISIs growing Channel and Technology Partner ecosystem. You can use this chart to help determine if media quality issues are affecting all call legs in your organization, or if those issues are limited to specific connection types. People may make better use of their spaces if they're more familiar with the space concept. To see the meetings that you scheduled for another host, select, Small business account management (paid user), Q&A, chat, and polling report for webinars. You can see which intents are the most used, and see why some intents aren't used as often as others. Look at the Hours Used column to quickly pinpoint underutilized devices. A new programme for female entrepreneurs in the Gaeltacht areas of Mayo and Galway is being is being launched by dars na Gaeltachta, in partnership. This chart shows a breakdown between good and poor VoIP/video quality for participants or minutes in your organization. Click on one of the filters on the left-side chart to change the data for the trending chart on the right side and both Meeting Minutes by Activity charts. This current (real time) data includes data about agents, skill groups, services, call types, Precision Queues, and other entities. For webinars, reports can also show activity, such as survey results and, for recorded webinars, chat, and polling. What devices and accessories does Webex Calling support? It shows the total usage of the device over the selected time period. Choose your local region from our global cloud platform, and keep your data on-shore. With centralized administration, security, and reliability you can trust, we keep the Webex cloud always on and always up to date so you can focus on your business. Whether to drive growth or for some industries in the face of COVID-19, for survival. 1w. You can use these KPIs as measurable data to see if participants are having JMT issues during meetings in your organization. Powerfully smart software that makes your CDR reporting and data analytics more accessible, usable, and valuable. The details available are: KPIs are available at the top of the page to show you all the current incoming calls and what their statuses are to help you monitor call queues in real time. The trial is without obligation for one month. Webex Calling Workspace Settings support reading and writing of Webex Calling settings for a specific workspace within the organization. You can use these KPIs as measurable data to see if participants are having VoIP/video quality issues during meetings in your organization. You can use this information to see if users in your organization prefer a certain connection type. Call Controls provides information about active and past calls and can be used to perform call actions. In this page, you can monitor data for call legs that used Video Mesh within the last 4 or 24 hours. We had a complex set of requirements to deliver on a government project. The attendance report lists details such as name and duration of the meeting or webinar, attendee name and email address, how the attendee joined, what times the attendee joined and left your meeting or webinar, and the source ID. Avg Join Meeting Time of Updated/New UsersShows the average join meeting time of participants who joined a meeting for the first time after updating the Webex App and participants who joined a meeting for the first time with the Webex App. Depending on the date range selected, the top 300 participants who had the poorest join meeting times show up on the list. Updated users might take longer to join a meeting since they waited to update the app right before joining a meeting. Active UsersTotal number of unique active users per device over the selected time period. Improve Customer Experience and Drive Business Performance. This list includes the following: Attendee history reportA list of webinars an attendee joined on your site. Infortel Select resides in a secure Azure data center environment and employs industry-standard security measurements to protect customer information. These charts provide a summary and historical trend of call leg activity based on the clusters that call legs connected to. DurationThe length of the call in seconds. Here at Cisco we've added a lot of exciting new features in Webex Calling. You can use this chart to help determine if join meeting time issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. This is of greatest value when "premises-based PSTN" facilities are used. The value appears in Mbps. You can use this chart to compare the number of messages sent by the most active users in your organization. The amount of data you have access to depends on the type of customer you are. Unfortunately, for some organisations, Cisco UCCX provides limited at-a-glance visibility of required contact[]. Call queues with no data won't show in this table. For example, for templates belonging to Webex, the user needs to provide siteUrl. If desired, managers can also generate additional revenue by marking-up such telecom services. Overview Custom templates Manage reports You can use this information to see how often headsets are getting used in the Webex app compared to the total amount. TelemetryEnabledOverCellularData to true. The graph shows a breakdown of either or both the transmitted (Tx) and received (Rx) bandwidth. Local Sharing WirelessDevice is shared and connected locally by the user via WiFi without joining any meetings or calls. Choose a term, pre-payment or monthly billing and the number of users assigned to Call Queues. A call answered by the voicemail service is listed as answered. You can use this information to get a sense of what filters and charts to look at so you can help diagnose and mitigate the problem. The details available are: KPIs are available at the top of the page to show you details about the calls that agents handled within the date range that you selected. When you click on a name in the Users with Worst Calling Experience table, a new tab opens up to Troubleshooting that shows you all the call legs that the user made within the date range that you selected, up to 21 days. If engagement isn't high for these activities, you can reach out to users and inform them of the benefits for utilizing each activity. This chart breaks down the endpoints that users connected their headsets to. This information helps you find out if users are engaged in meetings. You can use this chart to see which options users are calling about the most. Enhanced reporting for Webex Calling, without the cost and complexity of adding Webex Contact Centre. Reach us here. Mac AddressMedia Access Control address of the device. Call type reports can be used for the following purposes: Calls answered by agents Calls abandoned at the VRU Calls that abandon while en-route to an agent or while being offered to an agent's phone Short calls You can use this information to evaluate how Webex services and devices are being used in your organization and how often. The following charts and graphs are available when you click on a location in the Least occupied workspaces details table. Peak Amplify is an award-winning Cisco Software Development Partner, providing software add-ons, integration and custom development for Cisco Collaboration, Contact Centre and Connectivity products. The source ID details are available for webinars only. The chart also breaks down your inventory by active and inactive headsets. You can click on any of the columns to sort them. The KPIs available are: This chart shows a trend of occupied workspaces by their assigned types. IP AddressLast known IP address of when the device was online. The Save as CSV option for this table may not download all the rows of data for large organizations. AnsweredAnswered if this call leg was answered, Unanswered otherwise. Liked by Sen Aherne. Organizations can alert appropriate individuals of unacceptable telecom activity to close security gaps, offer coaching to offending employees, and curtail abuse, misuse, and waste. This table shows the top 25 agents with the most answered or bounced calls. Kamaljeet (Kim) Kaur. You can use this chart to see how call queues are handling all the incoming calls to your organization. Local Display WiredThe number of hours the device was used for a wired local display. Audio Data UsageThe amount of audio data that was transmitted and received from on-premises clusters. Is the free trial really free? A space is considered active when someone: You can use this information to determine how well your organization is adopting the practice of using spaces to meet and collaborate. Unlock the value of healthcare CDR reporting. These charts show you the quality of call legs based on the type of path optimization used over the selected date range. WhiteboardingThe number of hours the device was used for whiteboarding. Infortel Select helps business and IT managers track call activity as calls are transferred or redirected allowing them to better understand caller experience, troubleshoot call routing, and identify employee performance concerns or training needs. External are users who join meetings hosted in your organization as guests. Once completed, you will start seeing Jabber metrics in Control Hub within two days. If you manage your Webex site in Control Hub, then you also have access to Site Admin Classic Reports. Reference . Call quality improves as latency decreases. KPIs are available at the top of the page to show you how workspaces are being utilized in your organization. You can use these KPIs as measurable data to see if any workspaces aren't being used often and what the popular timeslots are. You can filter the entire page by selecting a category on the chart. Use the Analytics page in Control Hub to see up to 13 months of historical Webex Calling data. Call legs are categorized as good if both video and audio stream had jitter below 150ms, latency below 400ms, and packet loss below 5%. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between transmitted and received data, when cascades are established between on-premises and cloud clusters. Average minutes are calculated as: This table shows details of call queues that have been set up in your organization. Total CallsTotal number of calls made and received over the selected time period. Screen SharingTotal number of times a screen was shared over the selected time period. You can use this breakdown to see if users are making use of the Proactive Join feature, or if they're not aware of it, you can help users adopt it. You can use this chart to see how long callers had to wait before hanging up the call or getting transferred to an agent. Video Mesh Analytics can be found in Control Hub under Analytics > Video Mesh. Depending on if your organization prefers VoIP or telephony minutes, you can look at the charts below to see a breakdown of why this number is high or low. Provide your business stakeholders with the data to make informed business decisions. We've added a lot of exciting new features in Webex Calling. Enable your team to work together, even when they are apart. Because of this calculation, the number of total calls will differ between the charts and tables. Database Tables That Hold Reporting Data Real Time Data Collection Every 15 seconds (by default), both the Webex CCE Peripheral Gateway and the Call Router produce data that is forwarded and stored in the databases. The dashboard contains powerful filtering tools. The table then captures the worst 300 participants between all those days and lists them on the table. Local Display WirelessThe number of hours the device was used for a wireless local display. This chart shows the total usage (hours) of cloud-registered devices, including Cisco Webex Room Devices, Webex Boards, and Webex Shares. Data is captured every 10 minutes, and the number of workspaces that were occupied during those times are then aggregated in an hourly pivot. They don't change as you navigate through the different tabs, but the range of data they measure changes as you select a new date range. The range of data they measure changes as you select a new date range. Weve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care. You can view some charts in a hourly, daily, weekly, or monthly timescale so you can track engagement over time and look for usage trends. The KPIs available for Headsets Analytics are: Total HeadsetsThe total number of Cisco Headsets that have connected to the Webex app and used at least once. For webinars, reports can also show activity, such as survey results and, for recorded webinars, chat, and polling. The Calling report shows the ratio of audio calls and video calls. For more efficiency, developers can also utilize the Provisioning SDK to further streamline these API methods. You can see Jabber Analytics data in Control Hub if your organization has: On-premises Jabber with full Unified Communications. Regardless of the time period that you select on the Analytics page, this data updates every 10 minutes. With deep Webex Calling integration, Akixi monitors and captures live events for calling services so you can be confident that every call interaction is instantly and accurately logged. Click on any of these clusters to filter all the associated graphs to show details that are related to the selected cluster. The average is calculated as (number of Active Devices KPI) divided by (number of Total Usage KPI). You can use the data from this chart to compare with the data from the ECM Files Shared chart to see if users are adopting the integrations that your organization uses, and to see how often users are collaborating with each other in Webex. Total ParticipantsUse this KPI to see the total number of joins by participants and devices. The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. For outgoing calls, it is the telephone number of the called party. CDR reporting and analytics designed for retailers. Peak Amplify was able to integrate with both our internal product set and other off-the-shelf products and provide the glue to enable our service. An active user is any Webex Calling user that has made or received any type of call during the selected date range. You can use these charts to see if any of the average are trending upward to determine if issues are happening from a specific media quality, or all. These charts show you a breakdown of call legs based on hourly distribution of the day over the selected date range. Use the Webex site selector and calendar date selector at the top-right corner of the page to select the metrics you want to view. TagsShows tags assigned to the device on the Control Hub Devices page. Select a specific activity to see its usage. You can use these charts to monitor the number of files shared using an integration on the Webex App. Received Data UsageThe number of audio and video data that were received from on-premises clusters. The KPIs available are: This chart shows on average how long each call lasts by their call status. If you use Slido for Q&A or polling, hosts can find that information in Slido's report. Data for the live queue stats section is collected every 30 seconds. Total Sharing MeetingsUse this KPI to see if users are sharing their screens during meetings. View profile. This chart can help you keep track of how many external users have access to your meetings and if you want to change any security measures. By seeing how long each type of users takes to join a meeting, you can take proactive steps on how to mitigate these issues, like sending out information on what changed before a new update rolls out, or sending out instructions to new users on how to join a Webex meeting. Click on the Filters bar to select which data you want to see. Depending on which clusters call legs connected to, meetings are classified as either: On-PremisesAll call legs in the meeting connected to an on-premises cluster. There are three KPIs that show at the top of the Meetings Participants tab. You can use this chart to see how auto attendants are handling all the incoming calls to your organization over the selected date range. You can use this table to view the meetings that the devices were in with troubleshooting and see if other participants also experienced poor media quality issues. Drive productivity and smart decisions with Agent status. Minutes are counted as issues if they were above 400ms latency or had more than 5% of packet loss during meetings and calls using Webex. With the historical data in the metrics view, you can more effectively manage your Webex Video Mesh resources by monitoring the capacity, utilization, and availability of your on-premises resources. The percentage change is this number compared against the number from the previous selected time period. These charts show a summary and trend of call legs that overflowed to cloud clusters. You can click on Wifi to quickly apply the filter to all the charts so you can determine what the problem could be. Infortel Select makes raw unified communications data more accessible, usable, and valuable. This table shows a list of workspaces that haven't been used as often as others. You can use these reports to see details for each meeting, how often users are messaging each other, details for Webex Calling calls and call queues, how often Webex devices are used, onboarding information, and more. Analytics in Control Hub give administrators access to interactive data visualizations that show important information, such as usage and adoption trends. ISI makes enterprise CDR data more accessible, usable, and valuable. The chart also breaks down your inventory by active and inactive headsets. When you combine file download with the filters available, you can easily generate useful reports about call queues in your organization. This chart shows a breakdown between good and poor audio quality during calls and meetings using Webex for Webex devices in your organization. iCall Suite from Tollring has been designed for Webex Calling to provide the industry's most comprehensive portfolio of business intelligence solutions for Webex customers. The filters that you select will automatically apply to all of the charts. The KPIs available are: Avg Join Meeting TimeShows the average join meeting times of participants over the selected date range. Data is also now updated near real-time. If third-party cookies are already enabled, try clearing your browser cache. Contact us any time for support. These charts show you a trend of what the average VoIP/video packet loss, latency, and jitter were like over the selected date range. Calls that are "Not Available" will count in the charts, but won't count in the data tables. These charts show a summary and trend of total bandwidth usage across all on-premises clusters, broken down between audio, video, and share data, when cascades are established between on-premises and cloud clusters. These charts show a summary and trend for how call legs are distributed across the different on-premises clusters in your organization. Read More "We had a complex set of requirements to deliver on a government project. You can use this chart to narrow down what devices are being affected by media quality issues. You can use these KPIs as measurable data to see if callers had issues during calls in your organization. Collect details about meetings and webinars you hosted or scheduled for someone else in Webex Meetings and Webex Webinars from your site. NTT Ltd. delivers cloud connected PSTN for Webex calling in EMEA. This chart shows a breakdown of join meeting times by platforms. WhiteboardingDevice is used as a whiteboard in a conference room without any users connected to it. You can use this chart to help determine if VoIP/video quality issues are affecting participants inside your organization, or if it's a problem coming from outside your organization. Reporting data is retained for the duration of your subscription. A space is considered active when someone: You can use this chart to compare the usage of Webex in desktop or mobile. Smarter business decisions. The filters list corresponds with the devices you have setup throughout your organization. All charts update accordingly. The report downloads as a CSV file. Country code of the caller ID numberThis is only populated for international calls. Improve Customer Experience and Drive Business Performance. With ISI, its easy to register deals. Total Usage (Hours)Total number of hours that devices were used for. If you're a standard customer, you have access to 3 months of data. You can use this chart to help determine if media quality issues are limited to a country or the devices set up in that country. Internal calls are calls made between Webex Calling users within the organization. Users can customize dashboard layouts and reports to present the needed data in a clean, intuitive . Average minutes are calculated as: This table shows the top 25 call queues with the most calls by a specific status. The KPIs available are: This table shows details of all the call queues that have been set up in your organization. Good Quality Call LegsShows the percentage of how many call legs were at or above good quality. Webex Calling provides advanced telephony services for its users. It also shows a breakdown by VoIP/video quality over the selected date range. This is synonymous with legacy Cisco Device types. You can use this table to help you quickly see which users to focus on and find out why they might be having poor quality call legs as opposed to other users. You can export any graph or detail view. If a call leg has both audio and video stream, then its categorized once under video. Generate host reports for meetings and webinars. This chart provides details about the redirected call legs and a trend of the number of call legs that didn't connect to a specific on-premises clustertypically because of high CPU usage or network capacity being full. These charts provide a summary and historical trend of call leg connections within a meeting. Some of the requirements were not achievable out of the box with Cisco. Conflicting stakeholder views on the future of work point to gaps in detail, tools and enablement. Internal are users in your organization. This chart shows the number of calls, made or received, across the selected date range. The report downloads as a CSV file. Included are summaries and visualizations of phone-related work activity by employee and/or department, time of day and quantity of calls by type, destination, disposition, and duration. Select a date range to see the usage of the specified time period. This chart shows a breakdown of incoming calls to agents based on the call status. Are you also having issues? The bandwidth value appears in Mbps. You can use this information to help with headset engagement on other endpoints. Collect details about meetings and webinars you hosted or scheduled for someone else in Webex Meetings and Webex Webinars from your site. A single call may have several legs. For example, you can use analytics to track and measure services in your cloud collaboration portfolio. You can also search for specific call queues, locations, phone numbers, and extensions by using the search bar in the table. Q&A, chat, and polling report for webinarsQ&A, chat, and polling activity for completed webinars. The range of data they measure changes as you select filters and a date range. Cloud and On-PremisesA mix of call legs in the meeting that connected to either an on-premises or cloud cluster. You can use this information to focus on a specific device. This chart provides a trend for the average resource utilization of media services used in on-premises clusters compared to other clusters. You can also search for specific agent or workspace names, call queues, and locations by using the search bar in the table. This table shows the top 10 meetings which had the longest duration for participants who turned on their video. Headset utilization is sorted into three categories: Headset usage averages less than an hour per day. Learn more What devices and accessories does Webex Calling support? Analytics data, except for Meetings, is batch processed each day. Seamless integration via the Webex Calling administrator log in activates iCall Suite dashboards, wallboards and reporting, accessible from any web browser. We keep historical data for calls involving Webex Calling desk phones, Webex App apps (desktop and mobile), and the Webex Calling App (desktop and mobile). Total Meeting MinutesUse this KPI to see to get a sense of how long meetings are being held for in your organization. View the current status of your Agents, their extensions and availability to take the next customer call. We had a complex set of requirements to deliver on a government project. The range of data they measure changes as you select a new date range. VoIP/video quality is counted as good if packet loss was less than or equal to 5% and latency was less than or equal to 400ms. This chart shows you the top 10 and bottom 10 list of devices that responded to voice commands from users over the selected time period. If your organization doesn't have Pro Pack, you have access to 3 months of data for calls based in Webex App. This table shows the top 300 Webex devices with the most poor audio and video minutes over the selected date range. Devices reports usage data is only available from February 1, 2019 and on. Infortel Select provides analysis, reporting, and graphical representation of call activity by user, department, and time of day with call counts, durations, ring time, and abandonment metrics to understand staffing needs, peak hours, and employee performance. These numbers give you insights on how often users are utilizing Webex Assistant for Devices, and how you can help users make use of it more often. If this number is low, you can consider switching some users to an attendee account to free up host licenses. Webex Calling Report APIs I have a problem with Webex TelemetryCustomerID with the organization ID that you can find in Control Hub. This report is only available for recorded webinars. You can then determine if the issue is coming from a certain location or if something else is the root cause. The KPIs available are: This chart shows the percentage of node availability for each on-premises cluster that can host calls. Benchmark, trend, and exception reports provide more effective and fair analysis of employee performance, identification of training needs, staffing requirements around expected traffic patterns, poor performer coaching opportunities, and high performer recognition. The Webex Calling APIs provide an interface for third-party provisioning, which can be used to provision Webex Calling users. You must complete the configurations below so Jabber data is sent to Control Hub. Total Recording MeetingsUse this KPI to see if users are recording their meetings. You can use this chart to figure out if Webex devices are having issues in a location, or if issues are limited to certain devices. This report lists details such as registrant name, email address, registration approval status, and date and time of registration. Peak Amplify will be featured as part of the Webex Hybrid Work booth in the World of Solutions. We're here for you as you . This information helps you gain an overall perspective of the utilization of the clusters in your organization so that you can plan for better capacity. This table shows the top 10 participants who joined the most meetings. Use these charts to see a breakdown of host and attendee accounts used to join meetings. Infortel Select has been chosen by thousands of Cisco, Microsoft Teams, and Avaya customers to support their daily enterprise CDR reporting and data analytics needs. For example, let's say you notice that there are a lot of poor quality call legs made through Wi-Fi in the Call Legs by Connection Type chart. Not available means that users weren't shown key menu options when certain features are used, like call forwarding, call intercept, and call screening services. An active user is someone who has sent a message, made a call, uploaded a file, or attended a meeting. These validation rules can be retrieved via the Report Templates API. Redirected Call LegsThe number of call legs that failed to connect to a specific on-premises cluster and had to be redirected to a different cluster. We keep historical data for calls involving Webex Calling desk phones, desktop and mobile version of Webex App, and the Webex Calling App (desktop and mobile). This information helps you see if your organization should add more on-premises clusters to a specific location if cascaded data usage is always high there. The table then captures the worst 300 participants between all those days and lists them on the table. Avg. Video Mesh Analytics show data in the time zone that's set for the local browser. You can use this chart to help determine if VoIP/video quality issues are affecting all participants in your organization, or if it's limited to specific platforms. Reporting-OLD-HIDDEN - Webex Calling Help Home Administrator End User Webex Contact Center Setup Assist Welcome! ReflectR is a powerful and flexible solution, giving you unparalleled visibility of your telecom and Webex Calling usage, call quality, user adoption, productivity, and costs. Three options for Webex Calling PSTN connectivity At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Now Webex Calling users can easily implement location-based policies to prohibit mixing calls across VoIP and India PSTN networks and properly route long distance calls, according to regulations. This chart shows you a breakdown of VoIP/video participants or minutes by internal or external. If this number is high, you can use the charts below to see which on-premises cluster is having trouble, or if certain on-premises clusters are always exceeding capacity. Media Quality Engagement and Quality Call Queues Organizations can calculate call cost when desired based on outgoing trunk facility, call type, destination and duration, and the ability to associate costed call activity to users and their associated department or cost center. The available path optimization types are: You can filter the entire page by selecting a category on the chart. Cross launch into Troubleshooting from Analytics. There are four KPIs that show at the top of the Messaging Analytics tab. Total Messages SentTotal number of messages sent from the Jabber client over the selected time period. For example, on the first day, 350 participants with the poorest join meeting times are captured for that day. This data can help you see if any issues with joining meetings are affecting your whole organization, or if it's limited to specific platforms. iCall Suite call analytics integrates seamlessly with Webex Calling to monitor customer interactions and staff performance, delivering actionable insight that improves business productivity and maximises customer experience. We also allow you to match the end date (co-term) with your Webex Calling subscription. To help with analyzing the data in your organization, you can select one of the metrics on the chart to filter the data that you want to see. This chart shows how many workspaces were occupied during an hour. Total CallsThe total number of Webex Calling calls for the selected filters and date range. The dashboard contains powerful filtering tools. For information about Cisco Webex Cloud-Connected UC (CCUC) Analytics, refer to Analytics for Your Cisco Webex Cloud-Connected UC. Read the report. On the second day, an independent set of 350 participants with the poorest join meeting times are captured for that day. Choose a term, pre-payment or monthly billing and the number of users assigned to Call Queues. The date for Jabber data in Control Hub starts once these configurations are complete. You can rely on your most active users to encourage others in your organization to use the app. A breakdown of voice command intents from users in your organization. There are five KPIs that show at the top of the Detailed Call History tab. Transmitted Data UsageThe number of audio and video data that were transmitted from on-premises clusters. Reports help you track and analyze the performance of Webex services in your organization. Read the latest blog posts from ISI and industry experts. This usage includes when devices are used to join calls, for local wired or wireless displays, whiteboarding, in USB passthrough mode, and for digital signage. You can also find out how many minutes people are spending in meetings, the quality of those meetings, and what type of audio people are using. When you choose a cluster on the graph, you see a breakdown of the cascade bandwidth usage (received and transmitted bandwidth) and the streams bandwidth usage (audio, video, and content share). Participants or Minutes Avg VoIP/Video Packet LossShows the average VoIP/video packet loss of participants or minutes over the selected date range. It also breaks down the average daily headset utilization over the selected time span. If people are actively engaged, you may want to invest in various services that make workplace collaboration more convenient. This chart shows a trend of the average number of agents handling calls against the average number of assigned agents to call queues. Caller IDThe caller ID of the user who placed or received the call, if applicable. An external call is a call made to or received from outside of the organization. Enable your organisation to measure and then manage Customer Experience and Productivity whether your team is working from home, mobile or in the office. Explore data as it automatically adapts to parameters that you specify in real-time. This table shows you which meetings had the most number of participants. The following reports are available for meetings and webinars: The report downloads as a CSV file. Participants or Minutes Avg VoIP/Video LatencyShows the average VoIP/video latency of participants or minutes over the selected date range. [.] Real-time visibility of Call Queues and Agent availability. It is not possible to investigate telephony . Audio jitter is derived from the delay between successive audio requests over a number of packets. Webex cannot guarantee that telephony logs will be available after 24 hours from the reported incident. Calls in Busiest LocationTotal number of calls made or received by users in the busiest location within the selected filters and date range. The 90th percentile shows the max audio jitter, packet loss, or latency value that 10% of call legs experienced over the selected date range. The Detailed Call History report shows a list of calls along with the following details: Start Time (UTC)This is the start time of the call, the answer time may be slightly after this. This chart shows you a breakdown of call legs by the endpoints used. To move the needle, customer experience and productivity are key areas where a competitive advantage can be achieved. With remote working and a focus on customer experience on the rise, users in the Webex calling ecosystem have a new opportunity to drive revenue from their call data. Included is call activity tracking by WXC CDR Client types SIP, WXC Client, and WXC Device, for example in order to analyze device utilization, or for troubleshooting, training, licensing, etc. This chart shows a trend of the average, 75th percentile, or 95th percentile join meeting times of all participants in your organization. View real-time statistics for Call Queues and Agents. If there's a sudden spike of participants with high join meeting times, you can view the metrics for that specific date range and compare the metrics between all the other charts available to you. You can take action if your organization has a preferred type of audio that users should be adopting. To save an individual chart, choose a chart, click the more button, and then choose a file type. This chart breaks down headset inventory by the type of connection. Telephony issues that have occurred more than 24 hours from the current time are a best effort investigation only. This chart categorizes auto-attendant calls based on the location of where auto attendants were provisioned over the selected date range. The Total Outbound Calls by Type graph shows the types of outbound calls happening within your organization that match the selected filters and are within the date range. How Can We Help? By narrowing down which IP addresses are having media quality issues, you can determine if those issues are happening to call legs in a specific area, or to all call legs. You can use this report to see the number of how many calls were made by active users per device, broken down by a daily, monthly, or weekly view. View Infortel Select software release notes here. Weve strengthened the business value of Cisco investments for clients across Financial Services, State Government, Law Enforcement, Health and Aged Care. Assigned ToName of the place or user this device is assigned to. Called NumberFor incoming calls, it is the telephone number of the user. 2021 Global Workplace Report. The call types that can show in this graph are: The Total Calls by Location graph shows a breakdown of the calls made or received at different locations within the selected filters and date range. Meetings Analytics provides you with details and descriptions about who's using Webex meetings, regardless of whether it's a Personal Room Meeting or a standard Webex meeting. 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