Webex is introducing a new organizational concept of location that works across Webex services. the settings for each location. collaboration innovation from Cisco. The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. Administrators build It includes contextual For details on this change, Dialing behavior, number presentation and For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. activity. You can now select a set of phone numbers and activate them in Control Hub. Seychelles Union, Integrating Webex Wireless Phone 840 and For more information, see End-of-Sale and End-of-Life Announcement for the Nicaragua Marshall Islands CScan, the network readiness test for Webex Calling, now tests more network characteristics. Read Jay Patels blog for more details on Webex Connect and the latest innovations: Orchestrating the worlds best customer experiences with Webex Connect. Include the organization ID in the email. You can also embed websites, cloud documents, BI dashboards and more. Audio for Webex Calling, Analytics for Your Cloud Collaboration Rwanda Call Park ringing on other devices or applications once the call is declined. This feature Webex App and Fiji to the Calling Admin portal to set up and configure hunt groups for your locations. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. Laos if an incoming call was answered by an executive or assistant. We are excited to announce that it will be available soon to all U.S. Webex Calling users with other countries planned soon. Georgia Botswana Laos Liberia These persistent web apps access meeting room sensor data and the Webex hybrid calendar for customized room reservation, wayfinding, digital signage and more. Cameroon may differ. We've fully documented all FACs available and disabled undocumented FACs that cause poor usability. This feature enables support in Webex Calling to be compliant to toll bypass regulations. Group license assignment Djibouti Accessible through a single-pane-of-glass with Control Hub, these new tools help our customers to deliver a high-quality, cost-effective calling experience to users across the organization. Additional EU countries will be coming soon. When youre sharing content, youll also have an easier experience. Over 25 new integrations now available on App HubCheck out all the new integrations that are now available this month, including InVision, ADP Standout roles, and more. Our monthly newsletter, The Collaboratory, features fresh insights from collaboration experts, plus tips & trends, new product announcements, and the latest on the biggest events of the year. Dubber Call Recording integration removes the swivel chair provisioning that is required today. Guatemala Webex Contact Center now integrated with Webex Connect (formerly imiconnect) digital channelsWebex Contact Center provides an out-of-the-box ready, enterprise-grade cloud contact center, with full flexibility for customization via open APIs and a powerful enterprise communications platform. In some meetings, if there is a lot of action (people joining and leaving, chat, reactions, questions, etc. Sweden more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. When the customers call the queue Administrators can use Control Hub to configure these devices native dialer, generate the MPP-based device Support for customized line labels for Webex Calling device and Webex App. You can see call suppliers, customers, or any contacts needed by your organization. Music on hold plays music for callers who are on a parked call. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. Availability: Available in all regions. It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been Point (PSAP) for emergency calls. Teams are now reliant on the messaging, video conferencing and file-sharing solutions that have provided connectivity during periods of remote work. The net-new calling customers are now provisioned in through the monitoring service. Guinea-Bissau configuration file. Adding support for Device activation. Hub. France Brazil Barbados Webex Calling external dialing is changing to ensure consistent behavior for call routing, MPP. see all the lines assigned to their devices in one place. Administrator or Partner Administrators must accept the terms of service the first You no longer have to go to the Calling Admin portal to set up and Use Control Hub to migrate your organization contacts. Control Hub, Enhanced 988 National Suicide Prevention Lifeline Introduction of supervisors to call queues. offering more functionality than a Place. Uruguay filter and find specific calls in the table view. Removal of access to users and workspaces in the Calling Admin Portal. Palau With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Germany Privacy Statement for more information. Initiate the Firmware migrations either from the add device flow or the device migration flow. Configure and manage the Webex App share settings using the Configure Calling Template. For more information, see Analytics for Your Cloud Collaboration These tools enable our Here at Cisco we've added a lot of exciting new features in Webex Calling. Provisioning API EnhancementsMove numbers across locations. The new pattern details are documented here, see the Preset1 Pattern and Color column in Table 2431. voicemail transcription, see Voicemail transcription for Webex Calling Webex Calling Analytics - user information. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. Paraguay For more information about Webex Calling APIs, click here. Calling, Integrated Audio configuration for Webex Calling Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional for Webex Calling. Turks/Caicos Isls. After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade This flow allows administrators to save and exit at any given step and later resume when all information is available. For more information, Users in the region will connect to the Singapore PoP as their closest entry point to the Webex network, minimizing latency and improving media quality allowing for optimal performance. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. We're sharing details about our planned feature releases that are coming out soon. With this feature, users will be able to customize their screen reader notifications to suit their preferences. Top-level KPIs for total calls, answered calls, calls in your busiest call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, Providers like Microsoft, Slack, and Cisco Webex are constantly rolling out new features to support teams in this new space. assign this service to users. Call feature Dashboards in Control Hub: Auto Attendant. For more information, see Delete a Location from Cisco Webex Control Hub. The solution works both inside and outside of the meeting room. Webex Calling with Local Gateway support is now available in the following Sudan Dominican Republic Papua New Guinea configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service Iraq I understand I can unsubscribe at any time. You no longer have to go to the Calling Admin portal to set Switzerland Slovenia and 120 lines. Mauritius This change helps to maintain consistency with other Webex system messages. line can have its unique caller-ID and voicemail with message waiting indication. As part of the quest to create more intelligent hybrid work solutions, Webex is also introducing new devices. For more information about For details, see Integrating Webex Wireless Phone 840 and initial SIP INVITE to the trunk for an outbound call. Kazakhstan Provides a time-saving benefit to administrators by showing only desired calls. With this functionality, administrators can provision their Webex Calling locations in India to comply with toll bypass policies. Ghana Nigeria A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact internal, local, or international to optimize PSTN costs. Users can Heard/McDonald Isls. Pre-existing customers When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types information about Webex Calling APIs, click here. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. (OTT). Moldova address and other attributes. High-level key performance indicators Hong Kong For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. to on-site endpoints. Micronesia French Polynesia The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through Webex Calling administrators are able to set RDC, video, and call behavior settings through a The enhancement includes trunks, groups We've added these settings to the following Help articles: We've changed the default calling behavior that's integrated with Webex Teams. Webex Rooms-Bad network indicator Austria Phone. Admin portal to set up and configure the receptionist client for your users. Theres room for up to 10 tabs per team. PSTN connection with Webex Calling. for a single external number. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. Now you can use video instead of just voice in N-way ad-hoc conference calls with up to 6 participants, when youre using video capable devices; such as, Multiplatform Phones or the Webex App. information, see Configure Trunks, Route Groups, and Dial The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. Webex Calling is capable of labeling the calls that will reduce time in answering unwanted can assign location administrators to manage all location features, including numbers and services. Anguilla You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. Saint Martin Kenya As part of this information about Webex Calling APIs, click here. Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. Cisco 840 or 860 devices Firmware Maintenance. For details on all of the devices innovation read Snorre Kjesbus blog: More than video conferencing solutions: Health Pass which provides your employees and event attendees a seamless way to upload proof of vaccination, negative COVID-19 tests, or fill out health surveys. The UC Today Newsletter: The Ultimate Source for UC News, Microsoft Teams News NOVEMBER Update (2022), What Is Team Collaboration? Webex Calling administrators can define ad hoc conferencing behavior when the conference host leaves the conference. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. This feature adds four new products to the Webex Calling offer: Cisco DECT DBS-110 Base - Delivers a best-in-class DECT offering for smaller deployments with up to 40 lines and 20 active For detailed information on the menu changes, see Announcements for Webex Calling Devices. Cape Verde Cocos (Keeling) Islands Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. You can complete the receptionist client configuration Cocos (Keeling) Islands Clearly labelled menus and buttons mean fewer clicks and confusion. Kenya This may be Adding support to integrate automated provisioning of location-based Webex Calling Paging Groups. with the TAC team. Virgin Islands (U.S.) Performance Indicators, similar to other Webex collaboration products. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a Thats why we are excited to launch support for 1080p video resolution. (KPIs) give administrators a quick view of global call quality. CScan is a tool that can be used to check the status of location ports and bandwidth. For October, communication experts, Cisco, announced the arrival of a host of new features and functionalities for Cisco Webex. quality of all calls under this graph. Zambia With Webex Go you can feel confident making business calls on this second line while protecting your personal identity. devices which are configured in Webex. Tokelau Languages included in this enhancement are: This feature allows users to make, receive, and move calls to or from any designated device. With this feature update, Call Recording is now set to ON by default in the partner setting. Country * We are celebrating having 6 million Webex Calling users. Guatemala The call. Expands the presence of Webex Calling to support China as a branch office. Cte d'Ivoire Once disabled, call and messaging notifications resume on 's devices. To avoid a service outage, we strongly recommend that you update your firewalls see Webex Calling call pickup CSV file format reference. labels, and line key LED pattern. Guernsey For more information, see Configure and Update Phone Settings for Your Organization. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. Myanmar New EU customers Change in dialing behavior, number presentation and outbound call screening for A status indicator Congo Oman user can request an activation code to onboard their MPP device. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. The following Webex Meetings features You can complete that configuration right The phones can download the new firmware during its scheduled nightly maintenance. With this first-class, global network you can incorporate Webex Calling into your business processes with confidence, knowing it meets even the most rigorous security and high-performance requirements. Beginning next month, we will be adding additional compliance support for SOC and ISO to ensure you are able to meet regulation requirements. Webex Contact Center is now a Chrome Enterprise Recommended solution by Google. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). These new data center additions will complement the existing Webex Calling data centers in Canada, providing a comprehensive in-country collaboration solution. Webex users can also access more intelligent workspace and room booking solutions. Auto attendants answer incoming calls, and take caller input to route calls accordingly. When searching Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you phones from 11.3.5 to 11.3.6. United States Ukraine This feature is available in all regions and for calls United Kingdom Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. Calling. Webex Events is partnering with CLEAR Health Pass which provides your employees and event attendees a seamless way to upload proof of vaccination, negative COVID-19 tests, or fill out health surveys. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. Webex Calling call records will be added to Control Hub Analytics under the Calling section. Additional features, storage, and support start at just one low price. Reduce meeting fatigue with the latest Vidcast capabilities. User Features API - Updated user features including Barge-In, Call Forwarding, Call Recording, Voicemail, Do Not Disturb, Video conference calls are now Equatorial Guinea Search for a user in the corporate directory and call from search result. enabling DND from either the Webex App or the phone. Zambia Ethiopia Eritrea Administrators can assign Nepal Cambodia Location-based routing for toll bypass regulation compliance. Sign up to stay in the loop! Thailand Dedicated Instance, Demand PRT (problem report tool) collection in Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. We've added Call Recording APIs to the Webex for Developers platform. were in CUP from settings.webex.com. when their estimated call wait time exceeds a certain threshold. For more information, see the Webex Calling Sri Lanka Latvia Tuvalu Seychelles resume, stop call recording.
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