If you would like to find out more about which Monese entity you receive services from, or if you have any other questions, please see the Terms or contact us via the in-app chat in the Monese app. For me it's something to use when travelling as it is cheaper to use than other cards and as a savings account. shopping, restaurants). Phone: It took us 20 minutes to connect, but then assistance was helpful and provided relevant answers. Its founder and CEO Norris Koppel, then created the first alternative mobile application to banks in the United Kingdom: Monese. . We make it easy to manage your money wherever you are in the world. Above the limitfor international transfers there is a2% of the transaction value, with a minimum charge of 2/2. However, Monese doesn't currently offer any additional features such asinsurance, or investments. This is far removed from my last experience of setting up a bank account, which took weeks and was a hugely frustrating process.I travel overseas regularly on business and holiday. Monzo protects your deposits up to 85,000, provides overdrafts, and pays interest on savings. Yourspending is categorized by the type of transaction (e.g. Compare selected brokers by their fees, minimum deposit, withdrawal, account opening and other areas. Not reliable! However, there is a 2% charge once thislimit is exceeded. The function is not working. If we close an account, its usually because of one of the following: Unless were instructed otherwise, we'll usually return any remaining money back to you, after youve given us the details of a different account we can send to. Sometimes, we may need to do a security check to make sure that nobody else is using your account. The most important regulation protecting your account with us is The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017). Visit status page Use your app in your language . We have a specialised team ready to help and explain what steps . partners. !Please if any one reading this could help, Please help yourself and avoid them, They are all scammers they should restructure and employ capable and professionals.I received this email in November and my money is not yet refunded to me after I provided my bank details as requested.Ferreira (Monese)8 Nov 2022, 10:26 GMTHi ESTHER, Thanks for sending us your bank account details. Account is ready to use in a few minutes Open Account Monese Accounts are available to private individuals, residents of the EEA. Monese does not charge a fee when you top up your account using another bank card, within the monthly allowance. The personal accounts include: Starter Plan. A Monese business account costs 9.95 a month. It goes against our guidelines to offer incentives for reviews. Control of your money Track your account activity in real-time, get an overview of your monthly outgoings, set budgets and set your savings aside from your day-to-day spending. Cant even attempt to give a positive review. We use over 50,000+ data points and a consistent, fact-based methodology. share. The upside was we came to a gentleman's arrangement where he paid my share and I paid him in sterling back in the uk. Log in to your Monese account, wherever you are +44. Hi, My name is Florin and I have an account with Monese. Clear and simple instructions of introduction and performance activities,4. However, customer service by telephone is only available in English and only until 5 p.m. British time. Tide. Monese to Monese GBP and RON to EUR payments delayed Resolved - We can confirm this has been fixed and service has returned to normal. Monese Bank, identified as a modern fintech, has over 2 million customers and aims to simplify, accelerate and economize the opening of a bank account and its usage. In both tiers, youpayjust a single monthly fee, for which you can hold both GBP,EUR and RON accounts simultaneously. | Read 19,361-19,373 Reviews out of 19,373 Worst bank I've ever known! Answer a few simple questions and get a list of the most relevant brokers. Yeah I was well aware of that and made sure that reference was included in the transfer information. We create financial freedom for all of us that live, work, travel, study or send money abroad. Fix Your Reputation The Right Way: Corporate Advocacy Program; We're the banking alternative that offers you a fast borderless money account in 31 countries, regardless of your credit score. In-app chat: Open your app and tap on 'More', then 'Support'. Everything it was ok without any problem. This means that sometimes we have to block or even close an account that doesnt meet certain requirements. Tried chat, got a brief answer eventually after 3 hours.. And that was it! Online broker reviews crafted by our team of experts. And its not just for you - we ourselves dont want our products to be used for financial crime. Create WebApp password. Fidelity 4. Check out what 31,697 people have written so far, and share your own experience. methodology. Failed cashback promise. Based on some of the scenarios described above, here are a few things that may happen with your account, along with information on what you can do about it. (No. Equities / ETFs / Funds / Bonds / Options / Futures, our proprietary professional Very unprofessional be cautious!! The company aims to provide banking without boundaries, and easy, quick access to one's finances, from wherever they happen to be. Above this allowance, there is a 2% fee on ATM withdrawals. Monese Credit Limited is authorised and regulated by the Financial Conduct Authority as a Lender (Firm Reference Number 787052) and registered under the Payment Services Regulations 2017 (Firm Reference Number 809375) for the provision of payment services, registered in Ireland with company number 586176 and its registered address at 20 Harcourt Street, Dublin, D02 H364. A must use!! Monese Monese online bank Monese will steal your Money! It matters because laws vary by location. Upon further investigation, I assume this was because I live in the Isle of Man.I believe that instead of locking me out with no explanation and making me feel like I am a criminal without an identity, you could have a polite message informing me that my country is not supported by Monese.I would appreciate it if you could look into this matter and consider implementing this suggestion. Money sent to other Monese accounts is instant and fee-free. Monese Finance Ltd is a company registered in England and Wales with the registered company number 12117096 and its registered address at 1 King Street, London EC2V 8AU. Prior to this month I have had no issues with Monese, however last week I broke my phone so I changed to a temporary one and they blocked my account. After identity verification, users can access services such as replenishment, account management, debit card to access their money anywhere, along with the budgeting, payment, and . The norm for me is to get some foreign currency in cash (to use for taxis etc.) Or simply just do not use !! Hi there - sorry to hear you're having issues with your account. Monese also has a mobile app, but the most stand-out feature is that the service does not require proof of residency or credit check to sign up. At BrokerChooser, we consider clarity and transparency as core values. 09446231). If you move to another country, your Monese account comes with you. Here are 8 tips for writing great reviews. Introduced in 2015, Monese was the first mobile app alternative to traditional banking and founded its service on making financial transactions instantaneous, easy, and secure. Yeah perhaps I shouldn't have moved that much money into Monese and take a risk and convert into euros, but you can lose a lot these days, some of these Banksters will give you a lousy exchange rate and you could lose a considerable amount.Anyway too late now, the deed is done. I can understand this as I hadn't used my account for a very long time.However the problem comes from trying to reactivate it. However, the company recommends contacting customer service beforehand, to see if some other solution can be found. You should have received a note from the team on the email address registered to your account. Plus, two customers of Monese can manage their finances together with a joint account. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Since then 11 days now I have been unable to use the Monese app, with it showing a message about my account being blocked whenever I open the app. Youll see that all of the above is covered in our Terms and Conditions. If you live in the UK or the Eurozone, wish to have easy access to a currentaccount in these currencies while also saving money when you travel then Monese is a good option for you. Please respond and the team will assist you. General Terms and Conditions. Check out what 31,406 people have written so far, and share your own experience. A nominal fee is charged on the Simple plan for transfers to a non-Monese account. If you can't find the answer you're looking for, it's easy to start an in-app chat with us. If it ever happens, well do everything we can to get it back up and running for you quickly. 3.2 The Premium Plan at 14.95/14.95 per month. He had a Monese card which I'd never heard of before and claimed he was getting spot rate with no fees! Customer Service and More. All this helps us make sure that your account, personal information, and money are always safe. Quick and easy to set up! We understand that having your account blocked can be incredibly inconvenient, but unfortunately we cant always tell you why it has been. Monese is available for residents of the 31countries of the European Economic Area, which are AT, BE, BG, CY, CZ,DE, DK, EE, ES, FI, FR, GB, GR, HR, HU, IE, IS, IT, LI, LT, LU, LV, MT, NL, NO, PL, PT, RO, SE, SI, SK. If Monese is an app only bank, than we should be able to find everything there, but you can't talk with them at all which makes it unsafe. Hi There - were sorry to hear we decided to close your account. Thats why we have our referral bonus for everyone you bring on board the team! As of October 1, 2019, a new regulated entity in Belgium called PPS EU SA will be created to handle all Eurozone accounts. Great product, wish I'd thought of it! A Monese bank card is also free, but a4.95 / 4.95 delivery fee applies. Brilliant opening a bank account with an app. I send email to support and i dnt have any answer. Provide your details online 2. I need to know how soon this can be resolved and Im prepared to answer and questions or queries you might have regarding any transactions. Really good alternative from a normal bank account. This is a process we use to gain a better understanding of your financial profile and behaviour. Avoid this company at any cost if not it will cost you your $$ savings gone to there blocking system for months or years you never know! "It took 42 months . Monese is available in 3currencies, EUR, GBP and RON. As of January 2020, it has over 2 million customers. If youre sending or waiting to receive money, it can sometimes take longer than usual. I pride myself on always getting a good deal so when I went skiing last month I pre booked some foreign currency at my local post office and got 550 for 500, a rate of 1.1. For EEA customers, Monese EU SA (a company registered in Belgium with company number 0771.559.576 and its head office at Avenue Arnaud Fraiteur 15-23, 1050 Ixelles, Belgium, authorised by the National Bank of Belgium with Agent ID PPSEBEA000002) is a registered agent of PPS EU SA a company registered in Belgium with company number 0712.775.202 (RLE Brussels, French-language Division) and its head office at 1160 Brussels, Vorstlaan 165 bus 9 / boulevard du Souverain 165 bote 9, Belgium which is an electronic money institution authorised by the National Bank of Belgium (with firm reference number 0712.775.202) for the issuing of electronic money and provision of payment services. when I am in-country.I am normally oblivious to the exchange rate I get on transactions. I sent payment from my business account which I wrote in reference as well. In my last review here, they say that they would contact me, but it was a simple lie. one inconvenience, which supposed to be corrected asap - no support for PLN currency.. Hi there, Thanks, glad you like our services! In the Premium plans, the maximum balance for Eurozone accounts is50,000(except for France, where it remains10,000). I realised I'd chucked away an extra 35! With hindsight I should have made sure first with Monese if the amount was acceptable, but as I said with their lousy customer service I just got frustrated, so I asked transferwise instead about their limit and they seemed to think it was ok. >>You appear to have been waiting for more than six weeks for your transfer. I have been using Monese debit card with promise of 1.5% cashback on all purchases. For UK customers Monese Ltd is a registered agent of PrePay Technologies Limited which is an electronic money institution authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (with firm reference 900010) for the issuing of electronic money and payment instruments. I recently attempted to join your bank, however, I was locked out of the process and my account was closed saying that it could not verify my identity. Well money was sent from from reputable European bank Raiffeisen from an account I had for years, so nothing dodgy or fraudulent about that. . This bank have blocked my account with 1400 in it that I was using for Christmas. Thanks a lot David. We know this can be frustrating. See insights on Monese including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. I am not someone who normally provides reviews on products, or services, but I recently signed up to use Monese and my first experience of using the card over the weekend was fantastic!! Answer all the questions we ask as best, detailed and as quickly as you can. Customer: I live in Germany but I see that the Monese is a Uk institution, however I operate the online account for Belgium JA: What steps have you taken so far? Quick, simple setup and smooth app, excellent user experience, Enjoy benefits of UK bank account without proof of residence or credit history, Premium subscription options with extra privileges, Doesn't have a banking license (no deposit guarantee), Monthly limits on ATM withdrawals, top-ups, spending, Poor customer support (if the chatbot can't answer your question, personal support is very slow). The exact fee is shown before payment is confirmed in the app. Yeah, actually I did consider that, since that seems to be a problem sometimes. . The figures also show Monese has managed to maintain its market position as a primary bank account provider, with 70% of its incoming funds coming from salary payments. Monese's service is available in 14 languages and is available via phone, chat or email. You can setup or canceldirect debitsquick and easy (UK account only, available for EUR account from Oct 2019). Cash tops cost 3.5% fee. at the departure airport, and then use my credit card, or bank debit card, for larger expenditure (hotels, dinner etc.) Absolute scam! Print this Report. Anyone can write a Trustpilot review. They play a big part in protecting your money from criminals who might be trying to gain access to your Monese account. I would advise people to get a chase account instead. Get instant access to your Monese account on the web! Monese is a fully functioning bank that operates in the same way as traditional banks; you can receive your salary into it, pay in cash, withdraw cash from ATMs, pay direct debits and use your card abroad. My account is blocked and I dnt get any email about that. We also ensure all reviews are published without moderation. We're simple Manage your money by setting weekly or monthly budgets. There are over 13,000 reviews of Monese from current and past customers, with an average rating of 4.3 / 5. not provide investment or any other advice, for further information please read our In particular, we need to be able to: make sure you are who you say you are manage any risk involved in your finances I struggle to believe that what they are doing is legal so plan to contact regulators if this continues for much longer. Sent a phone to a random person, trusting this bank and the customer received the phone but I never received my 470! We want to explain why your transfer may sometimes be delayed and what to do on the rare occasion this happens. Easy way of navigating through the applications interface,3. Yes, I recommend this bank anyone. Shame really would have been useful having an online bank especially when travelling a lot which I do, but like I said deed is done, just got to try and solve it. Priority customer support access: X: X . If we cant verify whos using your account and why, it means we arent meeting KYC guidelines, and could be in violation of the Money Laundering Regulations - a potentially serious crime. Our service status For the most up-to-date information on the functionality of our service, our service status will keep you in the know. Monese is a digital banking tool that provides a wide range of services, including a digital bank account. although it seems our Russian gangster friends do not seem to have too much trouble sending millions of illegal dosh to London- same old story I guess, one law for the rich and one for everybody else. In case you are topping up your Monese bank account with a debit card, there is a minimum of 10 and a maximum of 300. Anyone had dealings with Monese bank, initially thought they were quite good, very easy to sign up, but since then it's been downhill all the way, their customer service is appalling, despite having three ways to communicate- email, chat and telephone. I sent TWO mails this week and called for urgent help, because 400 Euro stuck due to declined reservation process and got NO ANSWER and no support ticket?!? Cookie Policy My account was blocked on 30 November with no notice or explanation in over a week. Monese customers send and receive money via the mobile banking app through the UK Faster Payments network. Do watch out for our emails and get back to us with the information we need as soon you can, so we can get your transfer going. Getting to know you When you sign up with us, one of the first things we do is a "Know Your Customer" (KYC) check. I have been throwing money away for years.I used the Monese card over the weekend in a number of places and saved money. We want to share how we protect you, your money and your identity. Monese is one of the earliest mobile banks that has been a licensed payment institution in the UK since 2013. From the UK, the number to call is 01706 304 001, with telephone support only available in English. Free in own currency* Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. You can manage and track your spending via the app and you can also order a Mastercard contactless debit card that works anywhere in the world. You can use Monese through your mobile app and it is also available on a desktop computer as a website for information and contact purposes. Opening hours for phone support are . !my account got blocked for no reason as i have been using them for 2 years, never had any issue but on 6th on Oct 2022 they blocked my account with 2488 Pounds in them. Apart from that, we may have to run a security check before processing the transfer on our end. Your account is completely portable across 20 countries in Europe and the UK. It seems people's accounts are blocked and they can't process payments anymore.It's been a week now that I am trying to contact Monese Support, and I was left in the dark. Monese is the first banking service to enable Apple Pay across 7 UK and Eurozone countries, with the largest coverage in Europe. The service comes with a Mastercard debit card that facilitates international payments. GB. Simple registration process,2. Date of experience: November 15, 2022. It took five minutes and no paper!! It offers accounts in Euros, Pounds sterling, and Romanian leu, and its overall customer base across Europe was reported as 2 million in January 2020. Monese offers money transfer, online European and UK checking accounts, and basic individual and business bank accounts in the UK and the EEA region. And they did an illegal credit check on me. If you ever receive such a message, don't reply to it and report is as spam to your email provider. We hope you understand that the rules and regulations we follow are in place to protect you, other Monese customers and ourselves from criminals. Monese not only provides online account services but also all the basic services that you get a standard bank. Proof of Identity. Happy to have you on the Monese team :D. Good bank,recomend,fast transfers,easy to use. We'll send a one time passcode (OTP) to make sure it's you, which you can choose to receive either to your email or mobile number. 2. Do you agree with Monese's 4-star rating? Like 50 grand .etc. While it may not always seem fair, we never block an account without good reason. Customer service and Monese reviews. Until then, thank you very much for your feedback! After three months, you can apply for a higher limit of up to 100,000. Useful1. Next. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Monese provides their current account and other services through a fully featured mobile app that lets people open a bank account in British pounds, Euros, and even in Romanian lei if you live in Romania. Send and receive money through the UK Faster Payments network instantly, with no fees. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Everything you find on BrokerChooser is based on reliable data and unbiased Instead, the company is an agent of PrePay Technologies, an electronic money institution, that provides e-money accounts as an alternative to traditional bank accounts. But this was kind of a different matter, just a simple IBAN transfer, which should not be rocket science. Opening an account at Monese is quick and simple: it takes only a couple of minutes via your phone and receivingyour physical card also takes only a few days. The team always strives to reply as quickly as possible, but this might depend on the volume of incoming requests. I need to be more faster than it is. We're constantly working on improving our services, so we'll make sure to share your feedback with the rest of the team. For UK customers the Monese contactless debit card is issued by PrePay Technologies Limited pursuant to a licence by Mastercard International. Anyone can write a Trustpilot review. You can also link your Monese account with other services, such as PayPal and Avios. Monese, incorporated in 2015, is a British digital bank that provides bank accounts and money transfer services, operating in 31 countries across the European Economic Area. This is money that previously I was throwing away without thought. Monese offers a rangeof features similar to your high street bank: You can send money to other Monese users instantly and for free. Eventually I went to the Czechia Bank Ombudsman, who fortunately was quite efficient, he found in my favour and they were ordered to pay compensation and give me free banking for a year. Please note that by investing in and/or trading financial instruments, commodities and any other Weve flagged your case to the team and asked them to get back to you asap. A Monese business account, that also comes with a Monese Classic personal account. However, some features and benefits do help them stand out from their competitors and each other. The additional benefit here is that ATM withdrawals, cash top-ups, foreign currency card spending, and foreign currency transfers are all free and unlimited. All the additional benefits beyond making and receiving payments can really make it hard to choose a card. As Monese is not a bank but an e-money firm, it iscovered by the Financial Services Compensation Scheme (FSCS),which guarantees customer deposits up to 85,000. You should have received a note from the team on the email address registered to your account. . Just tap on the top left-hand icon in your app then 'Get help'. 1. Monese offers instant European and UK checking accounts available online and MasterCard debit card to businesses and individuals. Tide offers a free business bank account, provided by ClearBank that comes loaded with accounting and tax features. I would not trust this company and will no longer use my account. TD Ameritrade 5. I logged into the Monese app on a new phone, all was fine for the first day until I was prompted to undergo a security check where I took a photo of myself. Hi there - sorry to hear you're having issues with your account. Choose ' Verify identity ' or ' Forgot? At the airport I noticed the Sterling / Euro rate I would have got was parity! Did a test purchase and within minutes got a mail stating the details etc. In other aspects, however,it lacks some features that are common for its competitors: Smart savings are also not available, for example you cannot round up the amounts you actually spend and store the difference as savings. We use dedicated people and clever technology to safeguard our platform. Mar 16, 2021. It is also great if you want a quick and easy way to set up a UK account without needing utility bills, proof of address or a UK credit history. This doesnt mean youve done anything wrong well just need to ask a few questions to check you havent been exposed to any security risks. SO happy and pleased to say this is the first time I've come across a service that is GENUINELY beneficial for the customer and doesn't have anything to surprise with you. Thanks Ionut. . AVOID AT ALL COSTS!!!! I couldn't bear the thought that he would be getting 70 more than me in the future for every grand's worth of holiday expenses so I signed up for a card as soon as I got home and have to say it was very quick and does everything it says on the tin.I still don't understand why they give you such a good deal compared to the other banks but hey I'm not complaining! Useful Share Reply from Monese 11 Aug 2022 Hi there - sorry to hear you're having issues with our promotion. (please find the list of such partners here). With an ever increasing mobile world why shouldn't everything be as easy as making a current account on your phone in a few minutes?We are really glad you think Monese is brilliant :-D, I applied last weekend and received the card within three days. Wanted me to send 300 to them so my funds could be released. Monese customer services are very unprofessional and give different reasons for this. Your bank account is completely portable across 20 countries in Europe and the UK. Now of course I hit another buffer with Monese, but thats life, seems nothing is simple these with banking. Check out what 31,650 people have written so far, and share your own experience. Switching to Monzo with the Current Account Switch Service. Monzo Bank Ltd is authorised by . Cheers, Hey Naroll,Thanks a lot for the 5 star review! Monese has the worse ever customer support but with in app chat and emails they take so much Time to reply and most time no reply at all I've been trying to raise a dispute for almost 2 weeks now and they have outrightly almost ignored me your money isn't safe with monese. I've checked multiple times and I can confirm that I never received that email.I'm starting to doubt they even have people that this issue gets "escalated" to. Monese has a Trustpilot rating of Excellent with 4.0 out of 5.0 stars from over 31,000 reviews. Dec 5, 10:34 GMT Identified - Due to a technical issue with one of our partners, we're experiencing a delay on moving money (Monese to Monese) from GBP and RON Monese accounts to EUR accounts this weekend. Watch out for emails from us outlining next steps. 22365 reviews . Monese now has the potential to grow quickly and rival some of the other challenger banks that have emerged from the UK in recent years, but they can't drop the ball on customer service as they . Thus Monese says100% of customer funds areprotected,even if it should go out ofbusiness. Monese has 5 employees across 2 locations, $170.97 m in total funding, and 10.27 m in annual revenue in FY 2019. Summary Monese was founded in 2015 and has since beefed up its features that offer convenience. Verification can help ensure real people write reviews about real companies. With an affordable fee of 14.95/14.95 per month, you'll enjoy free currency transfers, card top ups, and ATM withdrawals anywhere in the world. At Monese, were always working to stay ahead of financial crime and ensure the safety of our customers. number 900010. Withdrawing money from any ATM worldwideis free in the currency of your Monese account,within the allowance contained in your plan, which is 200/200 per month in the basic Simple plan. Unless as I said , you are a Russian gangster with millions, then it's carry on regardless Laws only apply to us little people! There are no ATM fees for using abroad which is a big help! information. When you sign up with us, one of the first things we do is a Know Your Customer (KYC) check. If you think you've been a victim of fraud or a scam, contact us right away! Fees, minimum deposit requirements, withdrawal, account opening, research tools and more. We combine our 10+ years finance experience with readers feedback. Interactive Brokers 2. eToro Your capital is at risk 3. To get a card for the first time, you need to pay /4.95 while ATM withdrawals cost /1.5 fee. This site does not support IE 11, please try an alternative client Monese customer reviews. He was getting 1.17!I was gutted! The team always strives to respond as quickly as possible, but it sometimes depends on the volume of incoming requests. Unlike a bank Monese does not reinvest customer funds, which are kept safe in a segregated account that Monese can't touch. Still they blocked my account. [FONT="]But with all the ups and downs with Brexit and the pound going up and down like a yo-yo, I thought might be best to keep it in pounds for a while until the situation stabilises and pound rises, which in fact it has a bit. . Monese Monese is a British company that offers current accounts and money transfer services as an alternative to traditional banks. It saved me a lot of money on fees abroad when in France and Barbados. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Theres nothing more frustrating, frightening or surprising than opening your Monese app only to find that your account has been blocked. Monese Bank | Simple bank account customer reviews. All money is just blocked. Gergely is the co-founder and CPO of BrokerChooser. Charles Schwab Get your personalized toplist: Monese is a digital bank started in 2015, making it one of the more established digital banks. Monese provides a genuine value service and is simple to use. It contained all of my money in the UK so I have had to borrow money from my partner to pay rent, bills and buy food. Monese cards are available from Mastercard. We use dedicated people and clever technology to safeguard our platform. In particular, we need to be able to: You can learn more about these requirements on the FCAs website. Assets of Monese Ltd UK 2015-2020. I have reached out to your customer support team and they said they cant help and I have to wait for them to reach out. I have provided all information but I haven't heard anything from them. General Terms and Conditions. If this happens, well let you know immediately, usually by email, and provide you with next steps. If we suspect illegal activity, by law, we must take action immediately. After great success on the British island, Monese launched its services across the Channel by offering euro accounts in 2017. We should be clear: Monese is not a bank. Alternatively, the customer can also request account closure via email. I wanted to use my account as it appears Monese have updated their platform a lot since I last used it but it turned out theyve blocked my account "for security reasons". . His aim is to make personal investing crystal clear for everybody. We sent an e-mail to the support department during the account opening process and inquired about the typical duration of the application process. Monese has a free account option as well as two paid account options which come with additional features. 66% of reviewers rate it as 'Excellent' citing excellent customer service and claiming it is easy to transfer money between accounts. Almost sure the person had a click in the bank and scammed me! Their debit card doesn't work with a lot of sites, you cannot register your card as a CPA/RCP anymore, they send a new card even though your expiry date has 3 years to run & you don't ask for a new one, they replay to general questions nearly 3 months after asking a question & no email or chat on their app in case you need support. Hi there - sorry to hear you've experienced issues with your account. Monese and Revolut both offer cutting edge digital banking services for location independents and travellers. Filed a "formal complaint" with Monese, and received an email which says they will try to resolve it in 3 working days (long gone), and they need upto 35 working days to respond. | Read 19,201-19,214 Reviews out of 19,214 Email us at support@monese.com and we'll get back to you as soon as we can just make sure you're sending from the same email address you used to open your Monese account. Date of experience: December 08, 2022 Useful Share Reply from Monese My brother told me to sign up and I'm really glad I did. Hi there,We'll only ever contact you from our @monese.com domain name any email that doesn't come from @monese.com isn't us! We make it easy to manage your money wherever you are in the world. You can top up your account with a maximum of 500 per day, 2,500 per week, and 5,000 per month. [FONT="]Yes, I get your point about not being a proper bank account, although they call themselves Monese Bank and I do have other accounts in Europe in Euros with Santander and N26. This is not correct as I can still use my physical card. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For real-time transfers between Monese accounts, there is no currency exchange fee. 4.0 out of 5 stars. I already used all the means to contact them and no reply. English. Founded in London in the United Kingdom (UK) in 2015, Monese Limited is a app-only based bank that was . Make sure you have all the information about what happened and the transactions you believe are fraudulent. I was chuffed because I'd gained an extra 50 which I figured would pay for a nice free boozy lunch on the slopes!It ended up being a very boozy and expensive long weekend and I ran out of cash! Made a transfer from an account and received confirmation of the transfer very quickly. Were also members of the fraud intelligence agency CIFAS, helping us to be in constant communication with other banking services and provide insight into fighting cybercrime. Didn't have any difficulties so far. Editor, Marcus Herbert. Gergely has 10 years of experience in the financial markets. And like I said I dealt with transferwise before I asked them about the large amount and they said it wouldn't be a problem, so I thought it would be ok with Monese too. assets, you are taking a high degree of risk and you can lose all your deposited money. You should Cheers Mark. 77% of employees would recommend working at Monese to a friend and 64% have a positive outlook for the business. Failed cashback promise. First, its important to know that our aim is to provide you with financial services that are safe, secure and lawful. We understand this might be a frustrating experience, but we're afraid we wont always be able to tell you the reason behind it, as we have to follow strict guidelines. Monese is technically licensed in the United Kingdom as an 'Electronic Money Institution' while Monzo has a full UK bank licence. We are really glad you haven't experienced any difficulties - At monese we are trying to create a simple and smooth alternative to a normal bank account and it makes us really happy to hear we are providing that for you :). We often link to other websites, but we can't be responsible for their content. Verification can help ensure real people write reviews about real companies. To do this, we follow a strict set of guidelines set out by the Financial Conduct Authority (FCA) and the National Bank of Belgium (NBB), depending on where you live. We havent been able to understand the activity on the account; or our systems have detected something we suspect to be a risk for you, other customers or us; or law enforcement has specifically instructed us to do so. 89% of Monese customers rate the bank excellent or great, and just 8% rate it as poor or bad. Contact Monese Website monese.com Phone number +1 706304001 Mobile App iOS, Android Email support@monese.com Customer service monese.com/gb/help Business account methodology, which is unbiased, prepared in accordance with the best interest of our customers Amira B. Customer support: Standard, 14 languages, email, phone and chat: . My account has been blocked for 2 weeks now and no word from your team. Don't have a Monese account? and offers dedicated phone numbers for all the European countries that have access to Monese's service. He concluded thousands of trades as a commodity trader and equity portfolio manager. Easy is what we are going for ;) - Thanks for the review, Larisa! These accounts will be regulated by the National Bank of Belgium and PPS EU will safeguard all funds in EU bank accounts. Users can open a bank account in EUR, GBP or RON currencies and request and transfer funds in 19 currencies internationally. Get account statements whenever you like. Monese Ltd is a company registered in England and Wales with the registered company number 08720992 and its registered address at 2 Tallis Street, London, EC4Y 0AB. It seems there are many people in the same situation. The higher tier, called Premium,costs 14.95/14.95. At Monese, you can use the following top-up methods: Cash (only for UK account, at Post Office and PayPoint locations). I'm one of those people who's always very wary about a great new deal with banks - I feel like there's going to be a hidden catch and end up having a load of interest bills I never knew about. It now also offers the possibility to open a EUR account and is continuously expanding its range of services. . >>As it's only been a week the hold up is probably money laundering checks. Transferring money in the same currency as your Monese account, as well as global transfers to accounts in other currenciesis free. Monese email - Clients may send an email to support@monese.com using their registered email linked to their account as stated in the app. Monese has a free account option as well as two paid account options which come with additional features. Mmmh and complain to Monese that should be a bundle of fun, since they can't even answer ordinary enquiries. By visiting web.monese.com, you agree to our cookie policy. Monese has the worse ever customer support but with in app chat and emails they take so much Time to reply and most time no reply at all Ive been trying to raise a dispute for almost 2 weeks now and they have outrightly almost ignored me your money isnt safe with monese. Please I need my money. When your account is blocked, well restrict your access to the Monese app and any payments you make with your Monese card wont go through. You can also get more information on the FCA website. Commercial Customer Service Representative. Wouldnt of put even a star if I could write review without one , Been left without any of my money for over a week now tried to contact in every way possible no responce stuck with no access to my own money its disgusting. We understand what an upsetting experience this can be, especially if you believe you havent done anything wrong. Get instant access to your Monese account on the web! Only other option is offshore, but they want ridiculous amounts of deposits these days. Monese Online Banking Log in and view your Monese account online. Find out how we combat fake reviews. For EEA customers the Monese contactless debit card is issued by PPS EU SA pursuant to a licence by Mastercard International. To determine whether Monese is the ideal digital banking option for your needs, we'll examine all the pertinent information in-depth in this Monese review. BrokerChooser does Legal Name Monese Ltd. Company Type For Profit Contact Email info@monese.com Phone Number +441706304001 Monese is a digital banking alternative that provides mobile-only, multi-currency accounts in 31 countries across the European Economic Area, for those who are underserved by the traditional banking system. Right now I am outside of my country without any money. Criminal use of our services isnt in anyones interest neither yours or ours - and we take the matter very seriously. Plus, two customers of Monese can manage their finances together with a joint account. Do not use the "bank" at ANY COST. We get it. The registration process was quick and user friendly. We might also need to block or close your account if we think it's being used for anything outlined in clauses 2.41 and 2.42 of our Terms and Conditions, such as: All banks, financial institutions and many other types of businesses comply with these FCA or NBB rules. Corporate Advocacy Business Remediation and Customer Satisfaction Program. We're constantly working on improving our services, so we'll make sure to share your feedback with the rest of the team. Kind regards,Florin, Hi Florin,We are happy to hear that you have enjoyed the service up until recently.We have looked into the issue for you and have contacted you directly. unauthorised use of your Monese account or card, the use of your Monese account or card in a negligent or fraudulent manner, or other unlawful purposes, inaccurate information provided by you during the application process, manage any risk involved in your finances, monitor your payments, transfers and balance top-ups, have correct and up-to-date information about you. At Monese, you can top up only in thecurrency of your account,EUR, GBP or RON. Today is December 7th and I have not received any response. Disclaimer: for everyone, but earns a commission from some of its partners with no additional cost to you 19% of reviewers rate Monese as 'Bad'. Its debit card can be used worldwide at ATMs, in-store or online. The Classic account is not available in many countries since 2020 August. They'll be with you as soon as they can. We're free to call, but if you're calling from abroad, please be aware that you may be charged by your phone provider. NO CUSTOMER SERVICE. The customer support is nonexistent for any important issues and you money will be stuck, possibly forever, unless you spend a LOT of time and effort to get it back. It's nearly 2 weeks now. All the customer needs to do is to open the Monese app, go to Account Settings and select the option Close account. We also ensure all reviews are published without moderation. The phone number on the card doesnt work? 4. When we dont have all the details we need, well get in touch with you, usually by email, to find out more. But as eDicky said fraud alert may have been triggered by a certain amount,Banks seem to be very sensitive of late. Realy I don't understand how can someone just block account without any information about that. 2022 Trustpilot, Inc. All rights reserved. Monese offers a single plan for business users, which costs 9.95 per month. Monese Customer reviews Monese Ratings Overall Overall Rating: Fees: Deposit and Withdrawal: App: Customer Support: Account Opening: Trading Platform: NA Pros Great for travel Fast and simple to set up an account Free spending abroad Cons No overdrafts or loans Not covered by the Financial Services Compensation Scheme Support can be slow Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Open a GBP and EUR account using your mobile in minutes, with no credit checks and no proof of address required. Support online won't help and support via email tell me a email has been sent to me , but I've never received. If you've become a victim, the best way to contact us is to email us at fraudhelp@monese.com. A standard conversion limit at Monese without feesis 2,000 per month. 2022 Trustpilot, Inc. All rights reserved. Customer service is available in 14 different languages. Within the app you can hold money in EUR and/or GBP, RON. The first is called Classicand it costs 5.95/5.95permonth - the main benefit here is a higher monthly allowance for ATM withdrawals, cash top-ups and foreign currency card spending, and a lower fee for foreign currency transfers. For a tailored recommendation, check out our broker finder tool. The number above is only for customer support queries and we won't be able to help with other questions. Monese account holders can contact customer support by calling between 8am and 5pm on weekdays . Read more about our methodology. There are no Monese bank branches to visit for customer service. You can set aside savings to be stored separately(in Pots) for easier overview and management. This is, however, offered in-app. Monese is a digital bank launched in September 2015 in the UK. We create financial freedom for all of us that live, work, travel, study or send money abroad. Tweet. Monese 4.1. I am shocked by this ignorance!! However, please note that all the material and information made available by BrokerChooser or any of For a bank customer service must be #1 priority. The actual rate as 1:1.1588. BrokerChooser is free to use Awful bank! Monese customers 'bank without boundaries' thanks to Unbabel translations By Jessica Twentyman December 30, 2018 Dyslexia mode Summary: Customer service agents at the challenger bank can receive incoming queries in a range of languages and respond in kind, thanks to a translation-as-a-service platform playing piggy-in-the-middle. I got all money of my Monese account and will not use it any more. The registered company PrePay Technologies Limited, has been approved by FCA as EMI with reg. About Monese. 1.7% in other currency. The Monese banking app and website platform are easy to use Complete electronic transactions or use the linked MasterCard debit card for in-person purchases Fully functional banking needs, including ATM access, in-store purchases, contactless payments, and online shopping Multi-currency options ( or ) Free cash withdrawals Track spending We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. At Monese, you can use the following top-up methods: Debit card Bank transfer Cash (only for UK account, at Post Office and PayPoint locations) Sofort service (for EUR accounts) Top 5 brokers Stock Forex 1. Monese has the worse ever customer support but with in app chat and emails they take so much Time to reply and most time no reply at all I've been trying to raise a dispute for almost 2 weeks now and they have outrightly almost ignored me your money isn't safe with monese. Monese apparently has no scam red flags. Hi there - were sorry to hear youre having issues with your account. Monese. It's quality, got exactly what I needed. free monthly fee, 0% AER, N/A . While you can upgrade to a paid plan for additional benefits, you can also remain on the free plan for as long as you like. Disrespectful company. Published by Statista Research Department , May 31, 2022. . In order to keep you and our business safe, we perform regular checks on everyone this often leads us to our next step. Thanks so much Vitalijus.We have tried to create a really easy to use system here at Monese and are thrilled we are providing that for you :)We are sure you'll be happy to hear that in the coming months we are going to have even faster transfers too!Thanks again for the 5 star review! If this happens, well send you an email outlining some of the reasons this might have happened. Get instant access to your Monese account on the web! Do you agree with Monese's 4-star rating? Hi Paul-Alexandru,We are sorry to hear that our faster payments aren't quite at the speed you require yet.However, we are constantly improving the product and I am sure you will be happy to hear that in the coming months we are going to be able to transfer funds every 30 minutes. We have noted that this is an issue for you, Paul-Alexandru, and will inform you the second that we improve the service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We try to provide the best service we can for our customers and it's great to hear it from you guys :). Well, yeah looking at it like that, guess you could say it's last Christmas.. different issues been going on and off :-). Weve flagged your case to the team and asked them to get back to you asap. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Hi there - sorry to hear you're having issues getting through to our support. I had a business there some years back, but their charges have been getting a bit expensive, plus they screwed up several things like losing a cheque once and several other screw-ups. Our first priority is always to protect you and your money. This rating has improved by 17% over the last 12 months. If you havent received the money back to your account after 28 working days, let us know by replying to this email. I have emailed to support team as well but no respond, Appalling customer service my bank got blocked for a transaction that I receive every month from disability I have shown proof of where the payment comes from and still not received no further emails as to why my account has been blocked in the first place I have rang up and they dont deal with blocked accounts over the phone only email which to me is odd, my account is still not unblocked and still no explanation to why and when its going to be unblocked. If you've already responded to the email, then please wait for the team to come back to you with an update. In 2019, customer growth tripled with . Allowed my account to be accessed by a fraudster they then closed my account without telling what's happened. Over the course of a year Monese is going to save me hundreds of pounds. Monese app - Clients may get in touch with the Monese Customer Support team via chat in their app. !Edit: Im not being able to change my plan as well. [FONT="]I am not an expert on this money laundering/ fraud stuff, so I don't know what triggers it exactly, the amount or where it originated from. Track your money visually and sort your transactions into spending categories. its affiliates is based on our proprietary professional Upload your proof of identity 3. I am sure they will take the whole 35 days at minimum to respond, and probably longer. Youll also want to consider that some types of transfers dont get processed on weekends and public holidays, so plan for extra time if youre sending on one of these days. I've contacted support multiple times now over the last few months and had the issue escalated multiple times yet I've not heard anything back after that.They also tell me that I should've received an email from the "compliance team" when my account was blocked, informing me of next steps. I would have used normal UK bank but the trouble is, if you're living outside of UK you cannot open a UK bank account! It is free and international transfers cost a 2.5% fee and an additional 1% on weekends. If you still have more questions, please visit our FAQ section for further reading. If we don't have your mobile number, we'll send this to your email . However, since signing up to Monese I started to look at what rate I get in different situations. When the company started three years ago, it used Freshdesk to handle voice and email contacts, and Intercom for live chat. Monese Bank is an e-banking or mobile money service for both personal and business accounts in the UK. This site does not support IE 11, please try an alternative client To help us detect unusual activity, we have our own state-of-the-art systems in place. Open a Monese current account today! Email: We did not receive an answer to our email question even after days. Advertiser Disclosure: If thats the case, well reach out to you and ask for some more details (such as the source of the funds or the reason for the transfer). To help speed up the process, heres what you can do: In rare cases, we may have to close your account. Find out how we combat fake reviews. Monese, the banking service that gives people the financial freedom to thrive anywhere, has today announced two million people have signed up to its service. This is brilliant. But that free period is running out soon, so that's why I decided to move the money. We apologise for any inconvenience we have caused you, Florin, and look forward to speaking to you.We never want to disappoint our customers but we need to remain compliant with regulations and therefore in exceptional circumstances we may have to block an account.All the best,Monese. 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