Note: The email should state the order number you want to cancel. Returns will process through the website within 20 days of the company receiving the defective item. Note: If the order has already been shipped, we cannot make any changes to it. Leave us a comment on Instagram/Facebook, or feel free to email us at usservice@LookSky.ai with your feedback or suggestions. Coupon codes and SKYootd credits are not refundable. For international returns, the customer is responsible for any shipping costs. You will receive your tracking number once your style/s have been shipped. Reels. Yes! You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Depending at which stage your order is at, we may be able to adjust it accordingly. As you know, we post our return policy next to each item. If necessary, it is recommended to send an email to after-sales@shoplooksky.com to provide your order number, product information and pictures for problem feedback and request processing. Please click here for more details: Return policy. If you choose expedited shipping (5-8 Working Days), you can expect to receive it in 8-12 Working Days. All returned items should be sent back fully insured by USPS or other carrier. If your Sky Q or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. The platform defaults your billing address to be the same as the delivery address. 7. Lucy in the Sky offers a 14-day window from the day you receive your product to initiate a refund request. 12. You must email for a RETURN AUTHORIZATION NUMBER prior to returning merchandise. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. The style/color/size I want is out of stock. Any currency conversion are for reference purposes only. Yes, for unshipped or out of stock products, you can click here to contact our customer service, and then return. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. If possible, we suggest you try PayPal or online bank transfer. We love to hear from our customers! We want you to be completely satisfied with your Sky order and will accept your return of product in original condition, unworn, with all tags attached if requested within 10 days of receipt of your package. Please note that late requests may not be accepted. 3. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. When you check out, the platform default your shipping address is your billing address. Our garments are made in Guangzhou, China. Shipping charges are non-refundable. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Can I exchange the goods I received for a different size? Please note that we only accept Visa and MasterCard. 19. To return an item purchased at shopsky.com, click the Request RMA# link to the right. Step 2: Review your order list and find the waybill number. Our distribution centers and corporate headquarters do not accept return delivery. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. 15. How do I add or remove items from the shopping cart? Tell us the order number you need to change the address and the actual shipping address information and we will change it for you in the background. Return or recycle your Sky Mobile equipment What are you returning? We offer a refund or exchange/costume alternation for defective items, missing items, or items Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. are FINAL SALE. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Insufficient funds. Sky Stream customers: If youre keeping at least one Sky Stream puck, make sure its your Primary device. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. ALL accessories (jewelry, scarves, headwear, handbags, etc.) HOW DO I CHECK DELIVERY STATUS OF MY ORDER? During peak season, allow extra processing time due to higher than normal volumes. If you send it back to them any other way, it will likely just be returned back to you and you wont receive your requested refund. Returns must be made through registered mail at the customers expense. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. The shipping address can be edited or added by "My Address". Returning a phone or tablet and an accessory (e.g. Could you contact the Courier first for more details? Any trade marks/names featured on this Website are owned by the respective trade mark owners. All orders ship out of Los Angeles, we design all of our styles in-house. Thank you for your understanding! ALL SALE and DISCOUNTED ITEMS ARE FINAL SALE. You can check the material in the product description. KonoSuba: God's Blessing on This Wonderful World! Lucy in the Sky doesnt do direct exchanges for customers. This policy is effective from 01/01/2016. You'll Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. Faced with numerous emails related to shipping information, we do not have enough staff to respond immediately, but we will try to get back to you within a few days. When will you get in? Unfortunately, we are not selling our styles to other retailers at this time. How to return an item If you are not completely satisfied with your purchase, you can return it within 31 days for a full refund, not including original or return shipping. Tell us the order number you need to change the address and the actual shipping address information. January 14, 2022 By Laura Ritterman Leave a Comment, Last Updated on January 14, 2022 by Laura Ritterman. You can choose to accept or decline cookies. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Step 1: Add the items you want to buy to your shopping bag; Step 2: After the completion of the selection of goods, please checkout; Step 3: Fill in your email or mobile phone number and shipping address information, then click "Continue"; Step 4: Select the logistics method you want and click "Continue". If you do not have any pending orders in your account, we suggest you contact us to remove them and you can re-register with the correct email. If I don't like something, can I return it or exchange it? Save my name, email, and website in this browser for the next time I comment. All shipping for returns/exchanges will be paid by the customer. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. How long does it take to get a refund? This may prevent you from taking full advantage of the website. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. For international orders, any taxes or customs fees are the responsibility of the recipient. They all photographed wearing size Small. For international customers, return postage is the responsibility of the recipient. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Be sure to check your measurements before buying. 4. Would you please contact our human agent for more assistance? If you receive an item with a size or color problem, please do the following. Please make sure that the style is in original condition otherwise it may be sent back to you. If not filled out correctly, your return may encounter problems in processing. Please click on payment method for more information. We do not save your payment method details on our website. Sorry for the inconvenience. Please Note:Duties and fees collected are non refundable. Shipping to US, UK, Australia & Canada. Unfortunately, we cannot recover your funds and issue a refund to a new card. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. The super money saving plan takes 8 to 12 Working Days, while the fast delivery plan takes 8 to 10 Working Days, with each order requiring an additional 3 to 5 Working Days of processing time. WHAT INFORMATION DO WE SHARE WITH OTHERS? Customer cannot update email address. All prices advertised are subject to such changes. 6. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Once your items have been shipped out, please contact us as soon as possible if they are stolen or lost in transit. Therefore, you can expect to receive it within 10-15 working days. Please be sure to indicate the RMA# on the outside of the box. The order may be returned to the sender for one of the following reasons: The carrier is unable to deliver your package or the order is rejected by the customer upon delivery. Alternatively, you can attempt to place the order with a different card or try again later. , over 6 weeks. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. We are sorry for the shipping delays during COVID-19. If the order has already been shipped, we can't make any changes to it. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. We are sorry if you were charged more for your order than you expected. 6. Discount codes cannot be applied after the purchase is completed. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to purchase your favorite goods. If your account has been closed or you have a replacement card and the refund still hasn't appeared in your account after 15 days, contact your card issuer. LookSKY. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Sometimes, because packages are in transit, tracking information is not updated for several days. Please use the following size guide to help determine your size of clothing. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. For specific transportation time and transportation costs, you can inquire through transportation information. Lucy in the Sky, Inc. operates this Website. All orders are subject to availability and confirmation of the order price. Please note that only the list price for returned items will be refunded. What should I do? 10. Delayed processing by local freight forwarder. For further information, please visithttps://help.afterpay.com/hc/en-au/. Sky Returns/Exchanges. I want to change the size, color or address of the product. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? We have a 15-day return policy in place to ensure that our customers are satisfied with their If an item is marked "sold out" and is not restocked within 2 weeks, it is likely to be removed from our online store. If you have any questions and unexpected delays, you can always contact our customer service. For more information about returns, see Return Policy. Final Sale items may not be returned. For most countries, our customers do not have to pay import charges, customs duties or value-added taxes (value-added taxes). What should I do if I receive an order with the wrong size? United States. Thank you for your online Pink Sky Boutique purchase! I don't think Sky will be to bothered about those but if you do want to return them then use a box you have and use this link to help you to return Your return will be processed Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If your order is cancelled for security reasons, your payment will not be sent to us. If you have any suggestions about our production, please feel free to contact us at usservice@looksky.ai. Each discount code has an expiration date. Regular returns will be refunded in the form of store credit. If you have any further questions, please contact our customer service, usservice@LookSky.ai. Thank you very much for your support and understanding. Your card will be debited immediately upon authorization being received. If you have been charged and the order status is unpaid, please contact us to confirm the transaction ID or PayPal payment receipt. Standard shipping: If you do not receive your package within 25-30 Working Days of shipment, please contact us to confirm shipping address. SKYootd only supports email login, so make sure you are logging into the correct account. If you are not 100% satisfied with the items for any other reason, you may request a refund. This Privacy Policy Statement only covers our Website and does not cover any other website. However, for countries with restrictions (especially some European countries such as Germany, Italy, the United Kingdom and Canada), it may be necessary to pay customs or VAT according to your country's collection rules. Please provide an online delivery tracking number. RETURNS HOW DO I RETURN MY ORDER? Your email address will not be published. 17. The customer is responsible for returning items in their original condition within 2 weeks of delivery. To return your Sky Box, simply follow the same procedures listed above. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. FREE SHIPPING ON ALL DOMESTIC ORDERS $150+, PROCESSING TIME IS CURRENTLY 7-10 BUSINESS DAYS. If you are not completely satisfied with your online purchase, you may return it for a STORE CREDIT(less shipping fees) or exchange (less shipping fees). WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Please note that orders can only be cancelled before they leave our warehouse. My order showed delivery, but I didn't receive it. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. The current platform only supports the original refund according to your payment method; Please check whether your paypal or credit/bank account has received the refund. For more information click shipping and Delivery. I made a mistake with the order, or I want to add or change something, can I? Customers are responsible for submitting all required address information. Qty: 1 Secure transaction Ships from Amazon.com Sold by Amazon.com Ships from Amazon.com Sold by Amazon.com Return policy: Eligible for Return, Refund or Replacement If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. In terms of strictness, Lucy in the Skys return policy is more rigid than other online stores. Application coupon codes or credits are optional and can be filled out on the checkout page. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. Click here to begin your return. "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for Note: The email should indicate the order number to be cancelled. Standard transport. Please obtain a tracking number for your records. Why was my parcel rejected by the customs? Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 7. Rascal Does Not Dream of Bunny Girl Senpai, Important notice about shipping for Halloween 2022. Please note that shipping times are estimated from the shipping date, not the order date. We encourage you to review those policies when you visit those sites. ", Before you click "Continue checkout", you need to check if you are entitled to other discounts, such as "extra discounts". Please check the stock status through the product page on our website. For color questions, please send us photos of items, packaging and labels (using natural light). Unfortunately, we are unable to adjust the price or offer a refund or credit for the difference after you order the item. Yes, Paypal also works. Images copyright 2022 Lucy in the sky inc. All rights reserved. Xx.". 7. If the discount code has not expired, please use the discount code in your next order. If you need to adjust it, you can modify it before payment. Lucy in the Sky is an online retailer, so a receipt isnt necessary to make a return. * For more information, please visit our Shipping & Returns FAQ. RMA#'s will be processed within 1 business day. Can I return it to the address on the package I received? If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. *Email Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We reserve the right to withdraw linking permission without notice. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We accept items that have not been WORN, WASHED OR ALTERED and ALL TAGS MUST BE ATTACHED. Make sure you have entered the correct card security code and try again. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you dont have the chance to try on the clothes beforehand. JavaScript seems to be disabled in your browser. Los Angeles, California Generally, we support delivery to the shipping address you left on the order. What should I do if my order is overcharged? Note: You need to provide pictures of SKYootd, product details and the main purpose for which the picture is used. They will hold the funds for you and be able to arrange transfers to your new account. The products displayed on our web page have two stock states, that is, stock and out of stock. 9. What should I do if I receive an item that does not match the description? Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. What should I do? Business days do not include weekends or public holdiays. Items must be unworn, unwashed, with original tags and returned in their original packaging. Sky does not offer free return shipping at this time. Note: The email should provide the product name, color, size and quantity information so that our agent can process your return request and provide you with the return address. How do I know if the item is in stock? Footwear returns/exchanges must include the original shoe box in its original condition and without postal labels. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. You can then select the country and view the shipping rates. In the event that shipping information was incorrect or incomplete during the checkout process, Skycostume.com will not be responsible for any additional charges to reship or retrieve a package. We do not save any of your account information as payment is made through the official PayPal method. Please note that an order takes 1-3 days to process before shipping. If your tracking number says your package has been delivered but you haven't received it, allow another 2-3 days for delivery before contacting your local carrier for more information. 8. For more details, please refer to shipping information. To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Please remember that holidays do not count towards working days and should be taken into account when calculating transport times. 1. If you have questions, please contact us at usservice@LookSky.ai. After finding out so much information on price matching/adjustments I set up a website to keep other shoppers informed. You can send us an email to usservice@LookSky.ai to express your cooperation intention. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 9. Our agent will provide you with a solution. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We'll contact you to let you know if you need to pay these charges and how much they are. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Note: If you paid an Customs clearance and unexpected bad weather. All returns to Lucy in the Sky must be done so in the condition they arrived in. However, we are sorry to inform you. All our models are approximately 175cm tall. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. How to change or modify the billing address? We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit. Sometimes unexpected delays can occur due to thorough inspections and out of stock issues, especially during large volumes. Visit Kiara Sky Nails Returns and look up your items with your order number and email address. We do specifically outline the estimated delivery time on each individual product page once a size is selected. From time to time, we may restrict access to some parts or all of this Website. - $xx. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. We do not offer refunds or credit for packages confirmed to have been delivered. My goods have been damaged. Return policy: Returnable until Jan 31, 2023 For the 2022 holiday season, returnable items purchased between October 11 and December 25, 2022 can be returned until Can I add it? Please use your original registered email address to log in to our website. 90015 We are very sorry that our product does not meet your expectations. What should I do? Please note return processing may be delayed due to COVID-19, we apologizefor any inconvenience. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. Why were some items missing in the parcel I received? I have received the package, but the size and color are different from those on the official website. If you do not receive your package within this time, please contact us. Returns must be made through registered mail at the customers expense. For more details, please refer to. Please contact us with email :Info@skycostume.com to know the return address. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Affected by local quarantine and customs clearance policies, customs offices in most countries are unable to process customs clearance in a timely manner due to limited manpower. 6. Unfortunately, we can't refund any new cards you may have. If you forgot to use your discount code and it has now expired, keep an eye out for new codes and offers in the future. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the return of the existing order. If you have any further questions, please contact us. Please use the following size guide to help determine your size of clothing. 5. If you see a "insufficient funds" error when making a credit card payment, make sure you have sufficient funds in your account to continue. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 96th among Women's Clothing sites. #LookSkyGals. Style We offer two different modes of international transportation. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Our small is generally the equivalent of a US Size 2. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Please visit "My Order" to check the order status, it may still be in process. Over credit card limit. How long will it take to ship my order? We suggest washing our clothes with mild detergent and low temperature. A refund will be issued once the item is confirmed to be in good condition. In this article, well break down how to return Lucy in the Sky products and other frequently asked questions about the return process. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. This portal is accessed through a stand-alone Returns Webpage. Why do I still not receive my refund when the return slip shows delivery? At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. We ship from China to the world. 1. For costumes that are made to the wrong size, Skycostume.com will make a new costume for free if it is determined that we made the error. PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? However, Skycostume.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. How does LookSKY protect my credit card information? 13. How to get notification of out-of-stock items? Yes. You must have JavaScript enabled in your browser to utilize the functionality of this website. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Send an email to after-sales@shoplooksky.com with your order number and information about the problem. Switching from Sky Q to Sky Glass? Having stock means the product is ready to go and typically takes 1-3 days to ship. If you still can't find your order after logging in, please contact us at usservice@looksky.ai for help. 16. If you would like to return a new and gently used item within 30 days of receipt, please visit Kiara Sky Returns and place a new order for the item you wish to purchase. You can find this label in the Order History section and view the order you need to return. Our products are made of a variety of materials, but mainly nylon, spandex and cotton. The following items Are Excluded from Return or Exchange Policy: Costumes/Wigs that have been used or washed, Costumes/Wigs that smell of cigarette smoke or perfume. Is It Wrong to Try to Pick Up Girls in a Dungeon? Unfortunately after an order has shipped with USPS we cannot update a shipping address. If I cancel the order, when can I get my money back? You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. The CVV/CVC code is the 3-digit code on the back of your credit card. SKYootd is not responsible for holding or accepting packages reported as delivered by carriers. You would have received multiple shipping notifications if this is the case. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection in business). If you need to cancel your order, please email after-sales@shoplooksky.com. The return window for this store is just 14 days after delivery and the item must be returned in the same condition it arrived in. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. I can't find my order in my account. 17. If you feel like your mail area is not safe for delivery, please choose an alternative address. If you have been charged a fee and you want the package, we suggest that you pay the tax first and then send us the receipt and we can refund you part of it as compensation. Please expect 14 business days for your order to be processed, once we receive it. If the size you receive is different from the one you ordered, please contact us with the order number, item number and photo of the item. The shipment process may take longer than usual due to the suspension of flights due to the impact of the novel coronavirus and the long time for local customs clearance. Yes, you need to pay for return shipping. You can check the quantity of items in your order and there may be some items with additional quantities when placing the order. International shipping: We provide shipping service to the United States, excluding the Hawaiian Islands. 14. If necessary, our colleagues will contact you as soon as possible. 1, Wrong size, defective, missing items, or items significantly different from our store description. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Hello, thanks for liking and supporting SKYootd. 3. 8. Out side of contract you own all Sky+ equipment and can do with it as you please, it does not have to go back to sky Below is my forum signature th Please provide an online delivery tracking number. If the item is in stock, our order will normally be shipped within 3 days. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only. Your package is in transit with no up-to-date information as it is on its way to the next location of the shipping company. Hello, you can change your account details by clicking "My Account Settings". It's good for the environment and your clothes! If you have any questions about this, please contact your bank or card issuer. Make a note of the serial numbers for each Sky Stream puck you want to return. Your return will be processed within 10 business days of us receiving it - you will receive the store credit code in your email. If you use a promo code in your order, the discount may not apply to all items in your shopping basket. Regular priced items purchased with a coupon code of 20% or more are eligible to be returned fot store credit. Our cut-off for same-day express shipping is 1pm Pacific Time. Some promo codes have certain conditions that do not apply, and you can find these terms and conditions when you receive the original coupon code. Once the account is created, youll be able to generate a pre-paid USPS return label. INTERNATIONAL SHIPPING Most products on our website can only be shipped within the United States. For the first 31 days, keep your To proceed with your order, please use another payment method. The following conditions may affect the price of the order. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. We therefore have no responsibility or liability for the content and activities of these linked sites. It usually takes 3-10 Working Days to get your money back after a cancellation, depending on your bank. Click the "Add to Shopping bag" button. We have Live Chat and Email available for any questions or concerns. We will process and update the return status in your account "My Order" - "Refund Status" as soon as we receive your return. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Clothing (Brand) Looks within your reach. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. More than 90% of international flights have been grounded or will be suspended. Step 1: Click the View your order button to enter your order list. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Will do Caesar, thank you for the heads up! On the confirmation bag page, there is a "Enter or select a coupon code" area above "Continue checkout. If you receive an item that is at least 3 cm (1.18 inches) different from the size indicated on the measurement chart, we consider the item to be the wrong size. Can I Return Lucy in the Sky Product After Use. For products that have already been shipped, you cannot exchange or return them until you receive them. Make sure that the Return Form* is For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Free Returns for United States Customers. 3. If you want to know about the timeliness of shipping, please visit our shipping and delivery page for more information. Book #2 in the gripping new suspense series filled with twists and turns! If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. How to return your Sky box. Sky Q Hub (Broadband Router) Sky Booster" However, I had Sky+HD and Sky broadband. 5. We would suggest to double check your card details. Videos Tagged. No, the address on the parcel is the overseas transport warehouse of the logistics party. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Hello, you can edit or reset your password by clicking the "Account Security" button in "My Account". WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Contact us on +254718222111 or hello@sky.garden after which will send a delivery agent to your doorstep to initiate the return or exchange. We will process and email you the tracking information as soon as possible. IS YOUR WEBSITE Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. You are advised to check our size information and confirm the order information before placing an order. You can contact us to remove unwanted items. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 1. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time. Be sure to check the return policy before purchasing. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. How can we work together? We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. We sincerely hope that you will be patient with the packages as they are on their way. All returns must include an order packing slip or a return invoice from an online return portal that specifies which items are being returned. For measurements, please place the garment on the floor and use a tape measure to measure the chest, waist and hip circumference. 10. If you hang on to it, youll pay a non-return fee. 2. Please contact us as soon as possible. Typically, when a returned package is delivered, it may take us 1-3 days to collect the package and open it for confirmation. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. The style you purchase from Lucy in the Sky must be returned in its original condition. Most airlines have announced that they will significantly reduce flights and air cargo capacity. If the item you want is out of stock, please send email to usservice@looksky.ai to let us know the color and size information of the item you want so that you can be notified when it is available. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. This is a generic card error - this means that your bank is rejecting the transaction at this time. Lucy in the Sky will only accept returns up to 14 days after you receive an item. How can I let you know? Lucy in the Sky is an online-only fashion store and offers returns up to 14 days after you receive the product. Report post Why is the logistics status not updated? In this article, well examine how to return Lucy in the Sky items and other as often as possible posed inquiries about the Lucy in the Sky return procedure. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. Products must be returned in new or gently used condition. We are not responsible if packages are delivered incorrectly due to the address being wrong. Hello, we will return the actual amount of the relevant goods for you. Note: There will be some delays in shipments due to COVID-19. If the order has not been shipped/assigned a tracking number, you can send an email to after-sales@shoplooksky.com. This cost is not covered by us and is charged directly by your local government. Once your return is approved, you will receive an email with an RMA number and instructions to return your package to us. You must have JavaScript enabled in your browser to utilize the functionality of this website. 1. What if my package gets lost or stolen? #lucystore #cashflowhunt #policy #clothingstore. We may from time to time include third party links on our Website. 4. You can ask your local post office Lucy in the Sky, Inc may change this policy from time to time by updating this page. Note: currently, only the original goods can be refunded. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Returns and exchanges for online orders are only accepted within 10 days of receipt by customer. We will not be liable if for any reason this Website is unavailable at any time or for any period. I forgot to use my coupon/discount when purchasing, what should I do? According to the situation of the transportation company, your order may be delayed for 2-4 days, seven days of shipping, please wait patiently. Sometimes, because we try to get the product to you as quickly as possible, we process and ship the order quickly after the transaction. If you fail to pay for your order, it may be due to the following conditions. 8-12 working days. Ship your items to the address provided in an email once your return request is approved. www.lucyinthesky.com retains the right to refuse any request made by you. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Obviously some of these items need to be returned to sky. But I think that you may still be able to use your Sky+ box as a freesat box. i.e use it Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. Regular priced items purchased with a coupon code of If it isnt then you risk the item being sent back to you. I have received a defective item. If you dont return this equipment within the time frame given, youll have to pay a Non-Return charge. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. The stated ship times cannot be altered with the delivery method. The cost of foreign products and services may fluctuate. Overnight orders shipped Friday will be delivered Monday. For instructions on how to make a return, view our Online Return Center. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. Get an extra 10% off* your order right away, exclusive access to unbeatable deals, and the first look at exciting NEW KS products! Please check your spam and whether your email address blocks our mail. Once your return is approved and you receive your RMA#, securely pack and seal the return merchandise in an appropriate shipping box. 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