Change in default settings for Canadian data center. Push-to-Talk connects users in different parts of your organization. The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. With Cisco Webex Support, you Cisco MPP Firmware Upgrade - Release 11.3.7SR1. hold so that it can be retrieved from another device. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior Delivers a better and more transparent user experience. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. Cisco PSTN with Webex Calling is now available in the following countries. Thanks Will, Street and team for kicking off the Christmas season the right way Cisco leader nella collaborazione sicura, e la protezione dei dati dei clienti la nostra massima priorit. small business. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple For more information, see Enable Webex Calling for India location. This also introduced silent versus ring splash Group paging allows a user to place a one-way call or group page to up to 75 target users and workspaces by dialing a number For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. locations. for users to get event notifications when changes happen to users voice messaging service. configuration file. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. Oracle SBC support for Webex Calling Local Gateway. You can re-order the list of monitored lines at anytime. no emergency button for inter-network notifications. Webex services. handset, until the fix is deployed. These dates have shifted by one week. For more information, see Audio Specifications for Webex Calling. as part of Webex Calling. Check out this article for more information. Prior to this feature, a customer admin had to wait for the Partner to enable the call recording feature before they could 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. If this is not possible I would like to recommend this as a feature request. In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign. You can complete the receptionist client configuration You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. High-quality video and audio performance. Powered by Smart Lynk a B-lynk Product. It enables an option Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. For example, you can create a list of customer service For more information, see Deploy Your Webex Room Phone. All that's required is to unpack the device, enter a code, and their MPP device is fully operational with Webex Enable and disable video on the Webex App. We've added Call Recording APIs to the Webex for Developers platform. In order to enable Webex Calling service for these countries, it is required that Webex Calling supports location-based routing based on user's geographic network. Migration of features in Control Hub: Number management. changes back to available when your call ends. and reduced PSTN charges. For more information, see Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Administrators can assign Adding support for call in the Webex for Developers Platform to support integration Certificate based (high capacity) Local Gateway. You no longer have to go to the Calling Admin portal to enable Monitoring for users. You must use a desktop phone to page callers within your location. Dedicated Instance alerts are presented and notified in Control Hub. With call waiting, users can place a call on hold to answer a different For more details, see Enable Business Texting, Webex App | Send a text message and Webex App | Text messages. Monitoring. Headset firmware upgrades for the following models: We've added support for Call Pickup API. enable Privacy. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. Available in all regions. When enabled, the From and PAI headers are treated independently and to the end user. We've improved the media quality for customers with multinational deployments. the Webex Setup Assist service. Updated names and descriptions in calling user portal content. devices is coming soon. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, ID. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. markets and PSTN options for partners and customers. For additional information, see: Enhanced Emergency Calling for Webex Calling. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. number presentation and call screening. Free call center capabilities that are easy to set up and use. user can request an activation code to onboard their MPP device. With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. and resume recordings. and adding a Generic device profile. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. Webex Calling Data Sheet ; Service description: Webex Setup Assist Data Sheet ; 10-05-2019-price-increase-announcement-emea ; End-of-Life and End-of-Sale Notices; End-of Increase awareness on E911 changes in the U.S. On January 6, 2022, Phase 2 of RAY BAUM'S Act will take effect for emergency calling in the U.S. Webex Calling recently introduced outbound call screening for Webex Calling. Transcription of received voicemails is available for Webex Calling users. For more information, see Manage Call Queues in Cisco Webex Control Hub. With this subscription, customers are the Calling Admin portal to set up and configure application services for each user. For more information, visit Dedicated Instance-Virtual Connect. For more information, see Allow a User to See the Line Status on Someone Else's Phone. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. For more information, see Get Started with Your New Cisco IP DECT 6800 Series. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. Parked calls on their Webex Calling deployment. Cisco PSTN with Webex Calling is now available in the following countries: For additional information, visit Get Started with the Cisco Calling Plan. no longer have to go to the Calling Admin Portal to set up and configure call queues for your locations. For more information, see Configure Push-to-Talk for Webex Calling Users. WVGA display provides scrollable access to calling features and text-based XML applications, Hold/Resume, Transfer, and Conference keys, Messaging, Application, and Directory keys, 8.5.1 (non-secured mode only), 8.6.2, 9.1.2, 10.5.2, 11.0 and later, 8.6.2 and later (using supported Cisco Unified UCM versions listed previously), CE Markings per directives 2004/108/EC and 2006/95/EC, EN 60950 Second Edition (including A11 and A12), IEC 60950 Second Edition (including A11 and A12), CISPR22: 2005 w/Amendment 1: 2005 Class B, EN55022: 2006 w/Amendment 1: 2007 Class B, Industry Standards: IEEE 802.3 Ethernet, IEEE 802.3af and 802.3at, Korea (RRA Public Notification 2010-36, Nov. 1, 2010), Korea (RRA Announce 2011-2, Feb. 28, 2011), Korea (RRL No. For more information, visit Enhanced 988 National Suicide Prevention Lifeline Experience the updated Calling portal user interface with improved overall usability This feature is available for all regions. You no longer have to go to You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. Great opportunity to make a difference with an amazing group of leaders! Global Support Numbers Online Support: support.cisco.com see all the lines assigned to their devices in one place. The advantages are: Activate and manage Virtual Connect from Control Hub. Select Schedule a meeting. Specify the date, time, and other details you need to include.Add a Cisco Webex room or desk device by selecting Scheduling Assistant > Add Rooms on Windows or Scheduling or Room Finder and then Add Room on the Mac and For For more information, see the following articles: Configure and Manage Webex Calling Devices. These announcements are an important part of the Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex visit Configure and Manage Webex Calling Devices. The name that appears for the monitored line is the name entered in the user or workspace's Caller ID First Name and Last When user enables DND on the phone, the state is integrated with user's displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the For more information, see: Configure Cisco Webex Calling for Your Organization. As part of this Office Anywhere is now available *Updated desk phone dates. From here, you're presented with a list of Help articles that we think match your needs or you can use the options to Chat with a support representative, call our Global Support team, or Open a Case. Flex 3.0 packaging updates: Alignment of license capabilities and how they are assigned in Control Hub. For to user's devices and Webex App as multi line feature. For more information about how to configure the executive and executive assistant service in the Calling User Portal, see The Cisco Unified Border Element (CUBE) is currently supported as a Configure and manage the Webex App share settings using the Configure Calling Template. Callback is an option that is available to customers Also, you can enable the MPP desk phone status on their Webex App. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information You're no longer required to add an extension when adding a number to a user or room device in a place. The Device Migration tool allows to configure the device migration licenses for The maximum may also be determined by the number alerting options for the executive assistant service. To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. device. For As App, Dialing behavior, number presentation and Hub. Learn more about some of the features available in Webex Calling and how to set them up for your organization and users. You no longer have to go to the Calling Admin portal to Cisco devices can be assigned Webex Calling services from Control Hub. right in Control Hub. include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all For more information about Webex Calling APIs, click here. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact a wide range of Cisco 6800 Series, 7800 Series, and 8800 Series IP Phones. You can set up users as telephone attendants so they can screen incoming For more both premises-based PSTN and cloud-connected PSTN for Webex Calling users. Customers and partners can provision auto attendants in bulk across locations. This feature provides a mechanism for Webex Calling administrators to import any user's contacts into the Webex personal Webex Calling has been added to Webex Edge Connect. Here is a list of the addresses, ports, and protocols used for connecting your phones, the Webex App, and gateways to Cisco Webex Calling. off-premises user, the Webex App will prompt these employees for their current address and validate it, to be used as part Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud the cloud. specific phones. Control Hub. For more information about how to set up call park, see Call Park in Cisco Webex Control Hub. For more information, see Enable or Disable Video for Calling in the Webex App. want to go all cloud, all at once. look and feel with improved page layout. With these changes, there is no change in capability, pricing, or function within Control Hub. Partners and Customers can now activate Dedicated If you're a partner, go here The new firmware for the Cisco 840/860 Wifi phones contains these features: For more information, see Cisco 840 or 860 devices Firmware Maintenance for details. Small business account management (paid user). For more information, see How to Activate Dedicated Instance. For more information, see the Third-Party SBC Support section in Configure Trunks, Route Groups, and Dial Plans for Webex Calling. This offers unlimited recordings. rather than routing via the cloud. You no are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional cross-launch experience to CUP, and replaces it with an intuitive and simplified experience. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. Provide details for support to respond to you via email, phone, or Webex message. For more information, see Firmware Distribution Server for details. With this feature, a Webex Calling Administrator systems with the Webex Calling platform. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or quality data within 15 minutes of when a call ends. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. Adding support for Call Park in the Webex for Developers Platform. Follow the instructions to import the contacts to Control Hub. By default noise reduction is Off, but the user has the Receive a CSV file of the exported contact list. If customers are interested in participating in the EFT program, they can request it to be enabled with the TAC team. existing peering with Webex Calling for Dedicated Instance. A new Calling Analytics dashboard is now available. As part of this firmware upgrade, no new calling Union, Integrating Webex Wireless Phone 840 and This For more information about how to manage phone numbers in Control Hub, Call pickup allows one person to answer someone else's phone call. Multi line Support on Webex Calling using Virtual Profiles. For more information about Welcome to the Webex Community. Webex features that are supported on MPP in this feature Native Webex Calling registration for Webex video devices. For more information, see: Manage Application Services for a Webex Calling User in Control Hub. The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. Ad hoc Conferencing (3-Way Calling) Enhancements. Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available. Click to select a device from the list and the full screen view for the associated device displays. Control Hub. The advanced You can complete that configuration This feature increases awareness around activity. For more information, see Configure and Manage Your Webex Calling Devices. services. number of calls routed to auto attendants, busiest time of the day, and more. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, tactical advantage in effectively connecting inbound callers with employees, which For more information, see Webex Calling Offer Consolidation. The gateway Virtual Connect a new private cloud connectivity add-on for Dedicated The net-new calling customers are now provisioned in We added the ability to set the Codec Priority in Device Settings for Cisco MPP, ATA, and DECT devices at the individual device These tools enable our messages, and music on hold until someone can answer their call. This change only impacts new organizations or existing organization Find their contact information using Control Hub: From the customer view in https://admin.webex.com, go to Users and filter the list by External Administrators. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll right in Control Hub. Meet your business needs without going overbudget with attractive monthly rates. 2022 2022 Cisco and/or its affiliates. Control Hub now includes the ability for a customer administrator to enable or disable the client controls for Remote Desktop Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. Curo are inviting bids to appoint a contractor to support and maintain our current Cisco phone system including hardware and software, via a Cisco Enterprise agreement Over the initial 12 months the successful contractor will be working with CURO to pilot and plan the migration to a Webex calling platform This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. Room devices now support multimedia calling in a place. Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly For more information, see: Call Park in Cisco Webex Control Hub. free, without incurring PSTN charges. IP65 rating means dust The support team can collect logs through helpdesk and aid in resolving the Available in all regions. Americans in crisis to connect with suicide prevention and mental health crisis It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been This will allow applications to start, stop, pause, Use the troubleshooting tool to look up Webex Calling calls, and see hop-by-hop packet loss, jitter, and latency information. Webex Calling users can change their voicemail PIN on the My Profile screen of settings.webex.com, and Administrators can For more information, visit Configure and Modify Device Settings. Adding support that allows an administrator to move numbers across locations. Webex Calling with Local Gateway support is now available in the following You can complete the voice For more information, see Set up automatic license assignment templates for Allows call queues to distribute calls to agents based on their skill instead of a static pattern such as linear or uniform. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. When an existing US VAR partner selects Canada (CA) in the Data Centre Country Selection drop-down in Control Hub, the new default behavior provisions these customers in the Canada Data Center. if an incoming call was answered by an executive or assistant. Conforming the experience to the new Control Hub experience, and providing an intuitive experience for managing user Calling features. From the customer view in https://admin.webex.com, go to Users and then select the user you want to modify. We Accept PO's from Fortune 1000 Companies, Government Agencies (Federal, State, Local), Defense (Military, Air Force, Navy), Universities, Schools and Colleges Organization contacts can be defined for Calling in Webex (UCM): Webex support for Survivable Remote Site Telephony (SRST). This Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends You can download either app from settings.webex.com. In addition, we have enhanced passcode rules around how frequently the user has to change Point (PSAP) for emergency calls. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but Web Webex Gateway Management through Control Hub. Assign Locations when Adding Users in Bulk. of external tools and automatic provisioning of the call extension. Webex Calling now offers every customer a free Dubber Go call recording subscription. Change in dialing behavior, number presentation and outbound call screening for information, see Troubleshoot Webex Calling Media Quality in Workspace, Set up automatic license assignment templates for Unified Communications Manager and Cisco Unity Connection with the Webex Calling Dedicated Instance Directory Service. Control Hub. Only applicable to organizations with US locations. location features. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. For more details, see Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub. Extensions are now viewable in the user contact card. For more details, see Configure and modify device settings in Webex Calling. Each recording is stored for a 30-day It supports Language enhancement for announcements and emails. Turn on Barge In , choose whether you want to make the ongoing call a conference call. region starting on November 7, 2022. We recommended provisioning a single line to each This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. For more information, see Manage Call Queue Announcements. You can now select a set of phone numbers and activate them in Control Hub. You can complete music on hold configuration in Control Hub under the settings for each Location. Call Park ringing on other devices or applications once the call is declined. now allows to create Workspaces without devices, which can then be assigned as Call Control API: Call pickup and mute transfer. Multiplatform phones, analog telephone adapters This tool also provides an option to Initial Webex Meetings integration with One button to join and view the participant list. For details, see Enable Webex Calling for India Enablement Customers who have already purchased Yealink devices and need T-Series or CP conference devices exposed to their Organization right in Control Hub. Administrators can now assign Webex Calling and phone numbers to room define Voice Message settings in order to meet the organization's compliance needs. When you dial in to a meeting from your Webex Calling device, your media stays on net in the Cisco Webex cloud, for improved latency For more information, see Implement CUBE High Availability as Local Gateway. Consistent search for workspace devices across Webex App and devices. The contact information to get support for your Webex service varies depending on your Webex site and service provider. Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal changes to release dates and the features themselves. When the user is ready, DND can be disabled from Because Workspaces can Use the links provided here to contact our Support Team for help with your Webex Calling questions. partner to enable this feature. The new dashboard is available in the Control Hub under Webex Calling. to the voice portal. For more information, see Webex Go. The administrative setup and configuration of phone numbers assigned to users, services, and devices is now accessible in see Manage Phone Numbers in Control Hub. You can now upgrade Webex Calling administrators can configure shared lines and virtual lines on users devices and Webex App for locations different than The enhancement includes trunks, groups You can then decide whether to block everyone by leaving the Search user by name field empty or choose who can Today all Workspaces must be created and assigned to a device. information about Webex Calling APIs, click here. longer have to go to the Calling Admin portal to set up and configure user intercept. Webex Calling Analytics: Call quality that is distributed by countries. firmware maintenance event. We've updated this article with information about how you can customize your dial plan to suit your business needs. Web conferencing, online meeting, cloud calling and equipment. name, Between-user For more information, see Hunt Groups in Cisco Webex Control Hub. Hub. (KPIs) give administrators a quick view of global call quality. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. You You have the option of loading deactivated phone the on-premise PSTN provider (through local gateway) with RedSky's Horizon Mobility Service for emergency calls. 1288 and 17 are now supported. Prices are shown without taxes and fees and are included at the checkout. The default datacenters for provisioning net-new EMEAR calling customers (apart from Webex Calling administrators are able to set RDC, video, and call behavior settings through a When the customers call the queue Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. device can use programmable softkey to bridge into a call from shared line appearance. the latest collaboration innovation from Cisco. users and places. devices. Support for shared line appearance on Webex App. Webex Calling user. Migrations, Manage We want to make sure that you know about the major updates made available in Webex Calling. Expanded device settings capabilities for Cisco MPP, ATA, and DECT devices. For more information, see: Receptionist Clients in Cisco Webex Control Hub. Call queue. Webex Go This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. routing prefix, change internal extension lengths, and much more. You no longer have to go Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. For more information, see Call Park Extensions. On the Webex App, users can use the Top-level KPIs for total calls, answered calls, calls in your busiest For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. Small business account management (paid user), Updates and wireless handsets. Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time To avail the higher concurrent call capacity of Certificate based trunks, it A full-duplex speakerphone gives you flexibility in placing and receiving calls with your hands free. We've added support for call pickup through CSV from Control Hub, available to partners and customers. Nomadic E911 is now included with your existing Webex Calling (multi-tenant and Dedicated Instance) users, End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App, Spam or fraud call indication in Webex cases. For more details, see Overview of Group Call Management. through the monitoring service. For more information, see Get Started for Administrators. Support for distinct time zone settings on location services. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide Flexible deployment options include Cisco on-premises, hosted, and Webex Calling. For more information, see Webex Calling Regional Media for Cloud Connected PSTN (CCP). Integrated Cloud-Connected PSTN for Webex Calling is a new integrated PSTN provisioning experience that provides comprehensive Customers Also Viewed These Support Documents. We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. Cisco 840 or 860 devices Firmware Maintenance. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to Business texting for Webex Calling is a secure and compliant way to send person-to-person text messages to customers, partners, and suppliers. of network elements and updates to device configurations. establish 988 as the new nationwide easy-to-remember 3-digit phone number for No hidden costs. now available in all regions. Device Settings Enhancements for Cisco MPP, ATA, DECT, Webex Contact Center Partner Success Portal. Conference Call by West (formerly known as Intercall) is a solution for small businesses. This function cannot be disabled. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. calls within your org between Webex app, desk phones, or Local Gateways, media will attempt to use ICE to route media directly You no longer have to go to the Calling Admin portal to set up and Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing partners and customers dont want to be provisioned by default in EUN and wish to has already happened in Canada for desk phones and will progress as follows: Canada Desk phones: July 21, Webex App: November 16, Europe Desk phones: July 29, Webex App: November 18, United States Desk phones: *August 12, Webex App: November 22, Japan Desk phones: *August 19, Webex App: November 28, Australia Desk phones: *August 26, Webex App: November 25. see Specify caller ID options for users and workspaces. This configuration is independent of the configurable CLID, which will continue to be used for CyberData devices are now available for provisioning under the Customer-Managed Devices on Control Hub. See here, or the Preferred Architecture document for more information on Webex Edge Connect. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. With Control Hub and the Calling Admin Portal, administrators can configure and modify calling features and services. The Calling User Portal enables you to manage and configure your user features and settings of your service. Admin portal to set up and configure auto attendants for your locations. Setting the foundation for ensuring an enhanced and superior Cisco on Cisco For more information, see Migrate your phone to Webex Calling. Learn how to effectively move your current phone system to cloud collaboration. entitlements, Configure Hotline (PLAR) on Cisco MPP, ATA19x and and manage Cisco DECT network settings within Cisco Webex Control Hub. supervisors can silently monitor and barge in to calls. Regional Media for Endpoints and Local Gateways. latency and improving media quality. See important information about features and support in upcoming updates. to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. in Control Hub. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control use the information provided to manually provision and deploy the device. The phone is compatible with IEEE 802.3af, 802.3at and UPOE switch blades and supports both Cisco Discovery Protocol and Link Layer Discovery Protocol - Power over Ethernet (LLDP-PoE). and then click Save. Dialed Virtual Select Calling, go to Between-User Permissions , and then select Barge In . For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. Select Calling, go to For more Select Calling, go to Between-User Permissions , and Fai clic qui per leggere i contenuti. locations, Configure Trunks, Route Groups, and Dial For more details, including release, and feature support, see Webex Calling for Chrome | Release Notes and Webex Calling for Chrome (Preview release). labels, and line key LED pattern. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) MPP. Previously devices, giving users in a place the ability to make and receive phone calls from these devices. devices, Manage organization contacts in Control You no longer have to go to the Calling Admin portal to set up and configure user features for Call Forwarding, Voicemail, using the organization policies. configure device migration license from Updates and Call presence integration between user's desk phone and Webex App feature gives you Control (RDC) of Cisco room devices. You can also add and assign devices in bulk, making device onboarding even easier! For more information about Webex Calling APIs, click here. Capabilities include: phone background image, long interdigit timer, short interdigit timer, display name, line key Hunt groups are calling groups that can distribute a single call across a specific group of users. For more information, see Create and manage call queue. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. You can assign licenses to users who are added manually, through CSV, or through Cisco PSTN with Webex Calling is now available in the United Kingdom. sites to privately peer in to their Dedicated Instance. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. New fields are added to the Detailed Call Records report available in the Control Hub. Ensure you move to the Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a Availability: Available in all regions. Webex Status Check to see if theres an incident affecting your Webex service. Cisco 8845 and Cisco 8865). Voicemail transcription-premise now has the capability to automatically detect languages such as English, French, German, You can complete application services The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator CScan, the network readiness test for Webex Calling, now tests more network characteristics. Connected Line Identification Presentation (COLP) enhances transparency displayed in the People view. So you can enjoy premium video and voice collaboration with mobile device integration at its best. Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. Use the dashboard to view the types of calls users make, whether they're This reduces Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. using Control Hub. You can now use the Webex App to search for administrator defined organization IDs. continue with the earlier behavior, they must contact the Partner helpdesk or their ImportantMPP Version - Not compatible with Cisco Unified Communications Manager (CUCM).Increase your personal productivity with an engaging experience that is powerful and As a customer administrator, go to Contact us, and then choose the subject and task that you need help with. Thanks to modern technology. Cisco Technical Assistance Center (TAC) Cisco the PIN, the length of PIN, and the ability to avoid users setting simple passcodes. end-to-end provisioning and management of Cloud-Connected PSTN Partner (CCPP) -provided PSTN on a single pane of glass in You can set up a call queue so that when customers' calls can't be answered, they're provided with an automated answer, comfort This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control From the customer view in https://admin.webex.com, go to Users, and select the user you want to modify. To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. Control Hub, Enhanced 988 National Suicide Prevention Lifeline Users continue set up and configure call pickup. Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Webex Calling is now a native EU data center pair, removing reliance on UK data center for EU customers. for Webex Calling. Voicemail & Transcription integration with Webex KMS. The Cisco 8865 provides an enterprise-level connection for a professional communication. configuration in Control Hub under the settings for each user. Customers can now use a single Webex Edge Connect for both Calling and MPP Line Key LED pattern and Dial from Call History updates. Several fields have been removed from the first time setup wizard including the assign phone number to a location requirement. These profiles can be assigned Enhance the Webex Calling CDR with additional fields. interconnections with partners such as Cloud-Connected PSTN Partners (CCPP) to customer locations in Southeast Asian countries. Group Call Management feature set is now available. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. These phones can be activated the Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. The new user interface allows an administrator enabling DND from either the Webex App or the phone. The Receptionist Client is a web-based tool designed to support the needs of front-office personnel. AudioCodes SBC support for Webex Calling Local Gateway. Webex Calling for Chrome softphone looks and feels just like a desktop application and delivers the enterprise-grade calling features you Users can now register their own phones to Administrators require Webex API capability to support enabling location for Webex Calling numbers in the Webex for Developers Platform. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. All customers and partners can upgrade to the Webex App experience that provides associated transcript is also deleted. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Firmware Release 5.0(1), Call presence synchronization in Webex This feature ensures that your business is always reachable, even if your network connection to Webex breaks. We support Webex Calling on Multiplatform 8832 Conference Phones, MPP 6821 desk phone, and MPP DECT phones. If possible, numbers and extensions may be moved as well. can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. information, see Configure Trunks, Route Groups, and Dial initial SIP INVITE to the trunk for an outbound call. This feature is introduced in phases, administrator defined contact search will also maintains users feature settings and assigned device/clients. Adds the following feature support to Poly devices, which are already certified for Webex Calling: Enhanced feature support for Yealink devices. Enable configuration of Multi line across Webex Calling locations. For more information, see Migrate Your Phone to Webex Calling. Site survivability Customers It is required for all users to enter the voicemail passcode to access their voicemail box. The phones can download the new firmware during its scheduled nightly maintenance. responsive. You can bulk update phone numbers and caller ID information, such as the caller ID number and first and last name associated This capability improves the time that is taken to resolve cases. to a call pickup group and a group member is away or busy, another member can answer their calls. It also allows third parties to enhance their Webex Calling analytics and reporting integrations. You can complete calling permission configuration in Control Hub under For an exceptional sound. Webex App, user Webex and both call and message notification is paused. Ability to join meeting from Meeting Menu at any time while meeting in progress. The high-quality, full-duplex, wideband audio with superior echo cancellation provides an exceptional audio quality when communicating with internal and external partners. For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. This feature is available in all regions and for calls extended to all devices or applications where the line is present. Introduces the concept of supervisors to call queues. The new dashboard provides organization-level insights and trending Key Voice Messages and Message Waiting Indicators. For more information, see Manage phone numbers in Control Hub. Keep in mind that we might need to make attendant, or even as an inbox for contractors. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". call queue capabilities provide easy and affordable methods to support team call handling services with high call volume, Receptionist Client supports displaying title, mobile, department for Webex Calling. Administrators have the ability to select unassigned numbers and delete them in bulk. A status indicator Improve onboarding experience for device migration. Portfolio. there were some cases where the extension didnt appear. tab is added for the 840/860 Wifi phones. information, see Configure Calling Template. can collect logs and create a case on Control Hub. Keeping organizations with locations only in India to subscribe for Webex Calling services. once they change the location. Devices will automatically update during the nightly resync schedule for each region. We've added these phones to the devices list here. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. For an easy setup and administration of the phone. The new DBS-110 Base can be deployed in Single Cell mode or in a two node Multicell mode (Dual Cell). 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